"Went for a drinks masterclass, the server Luke, was great. Made it really enjoyable. Nice little experience to do, I think he should get paid more as he was lovely. But we went to go get food as part of the experience afterwards was when the problem started. We weren 't on their system but were down on their paperwork for the 3-course meal; general staff was nice enough, and said their manager Claire would be out to sort this. We were waiting a while, but we didn 't see her come out to help us. The music was deafeningly loud (we were sat right next to a speaker), we asked someone if they could turn it down, and they said 'they 'd have to ask the manager, but they 'd probably say no. ' Didn 't have any change in sound, we had to leave as it was deafening. Stood outside for a bit longer in case Claire would come out but no. The general staff seems really nice, and they work within their means, but it seems like there is a serious managerial issue here. You can 't control the sound levels of where your staff are working in, theyre the ones who have to deal with it and so are the clients. No one wants to eat a 3 course meal with blaring music. We did email to complain as we were out of pocket for a 3 course meal (which was paid for on an experience voucher), and they already claimed that. We 've had to escalate to the voucher provider as we 've had no response. To summarize, drinks are good, and the floor and bartending staff are nice, but if you have a problem where the manager needs to intervene, good luck. Also, if you 're sensitive to sound, neurodivergent, etc., avoid it, as the absent manager seems to have the tight control of sound."
