"Having been for an appointment earlier, I walked into Midsummer Place and needed a sit down and some sort of refreshment. What a brilliant combination; coffee, food and books! My ideal place. Just love browsing the books and then a relaxing break. The staff are friendly and actually ENGAGE with their customers! What is going on? Some places have staff that just do not really care, or, at least, that's the impression, and certainly don't give you eye contact or bother to even speak. Is it the internet and social media generation which is responsible for the lack of conversation? Never mind. Beware, retail outlets, food, clothing, books or whatever. If you want to retain customers or increase sales, just put the human touch back into your business and make it a unique experience, and things should improve. I had a really nicely made and presented ham and cheese toasty, arriving at my table really swiftly after it was ordered, a super-special latte, one of the best I've had in quite a while, as well as an almond croissant, one that didn't dissolve in a shower of crumbs when I bit into it which usually happens with these usually delicious food items. Pleasant surroundings, clean and tidy, the tables are cleared regularly and NO LOUD intrusive music blaring out and killing conversation and totally unnecessary in my opinion. I shall definitely be returning. Just try to keep me away!"
