"We had a great thrum with the buildup to my cousins 16th birthday. Heard nothing but glowing reports of the restaurant and service as family have been eating there for 12/13 years. Me and my missus were first to arrive, told at the door there was no booking with our name and it might be the Indian up the street. Called family organiser who confirmed I was in right place and had email (or Facebook) confirmation of reservation. Scramble to arrange tables in private function room when rest of family arrived, a large group of people standing in the cold. Drinks service for 15 people took 35 minutes, we brought our own alcohol, so that was for soft drinks and glasses. Waited further 10 minutes for order to be taken. Around 30 minutes on starters, they were tasty enough. 30 more minutes before someone cleared starters. Had lady serving soft drinks who made a point of saying I don 't even work here . 45 minute wait and plates came out for the main course, they were warm. 25 minute further wait for main courses to arrive plates and food was freezing by then. Not everything arrived. Young server with nose piercing had been doing his absolute best, serving a big party mostly alone, running the food and dealing with other customers. I 'm an area manager within the hospitality sector at present, there 's so much more I could say but keeping it simple, the young lad done his best under the circumstances. Family members who were familiar with the staff and restaurant asked to speak with the owner. He refused to come out of the kitchen and speak with said family members, telling the same young lad to come out, deal with us and offer a 15% discount. Appallingly unacceptable. The food smelt gorgeous, it was just a shame that every dish on the table was stone cold and half arrived. We went back to the 16th birthday 's house and ordered pizzas. Brought stress and upset to not only the family and the birthday boy, but the young server was clearly taking it personal as he felt he let us down young man you did not let us down, you were let down by the owner of that restaurant and done the best under the circumstances you were given. It won 't be any time soon, though I do wish to eventually try this Biryani I 've heard so much about. Pity."
