"Have visited the Quicken Tree many times over the years and have always enjoyed the food and had good service. However, today's visit was a different story. We visited with a couple of friends for Sunday lunch and initially things were fine. We were seated promptly, orders taken and drinks served. Food took a while, but it was a busy Sunday afternoon, so a delay can be expected. Then things went downhill. Food was great, but no one came to ask if all was OK or ask if we wanted any more drinks. Took half an hour after we'd finished for someone to clear the plates. We asked for the desert menu, waited ten minutes but no sign of it. Flagged down another member of staff who brought the menus, who then came back and took our orders for desert and more drinks. Ten minutes later, no sign of any drinks or deserts. Another member of staff came and asked if we wanted anything else. We explained we had already ordered but nothing had arrived. She checked and came back to tell us the order had not gone through, so we said forget it we'll just have the bill. Then the desserts turn up, still no drinks. We explained we were told the order hadn't gone through and did not want them as we had waited too long and had asked for the bill. When the bill came it was for a different table! By this time the restaurant was much quieter with plenty of staff just hanging around doing nothing. Customers shouldn't have to go around trying to get service. Shame, because it ruined a nice afternoon out with friends. Looks like poor management and poor staff training and poor communications. Won't be coming back and won't recommend."
