"As we entered the Pig and Whistle we was greeted by a lovely gentleman who explaon the processes of ordering the food very well. He was very professional and bubbly which made us feel very welcome. As we found a table we then proceeded to order our food, we went for the carverys. When waiting in line I saw two men being served by the carver, they had asked if any more beef was being brought out and they said sorry no this is all we have left. One of the men went and the other one was putting the veg on his plate, then a big joint of beef was brought out, the man asked if he could have some seeing as there was tiny scrap bits left and the carver refused to give this man any, even though I heard the carver say no more beef was coming out. The man got quite agitated as it had seemed like the carver had lied about it and then refused to give this man what he paid for. So that experience wasn't very good service to the other customers. So about my food, I waited patiently in line, there was no Yorkshire puddings, so waited a few minutes which wasn't too bad. The lady carver then gave me the scrap bits of turkey that was left and then I went to get my vegetables. The only bad thing about the veg section is the Brussels Sprouts were very hard to chew when they should be soft. Other than that the food wasn't too bad. As I was observing the staff members also dealing with the agitated man and beef situation as he walked away, a staff member started laughing at him, which I thought was appalling to do that to a paying customer. The customer service in the carvery section is very unprofessional, there are staff members standing around looking bored when there is tables to be cleaned as I looked around me. I then also noticed that so staff members were looking through the kitchen door windows at this man with the said beef problem laughing at him while he ate his food, I felt awful for the man as noone should ever be made to feel upset or agitated whilst enjoying a meal. Something needs to be done about the customer service here as it is shocking. I will not be returning here (This has been my local carvery for years). It seems like the staff are not trained properly in handling customers. Customer service standards have seriously dropped here and I'm appalled at their behaviours and the fact the carver lied to these mens faces. My recommendation is to go to the farmers Arms instead, better quality food and better service."
