Reading
Five Guys

Five Guys

The Oracle Shopping Centre, RG1 2LR, Reading, United Kingdom

Cafés • Seafood • European • Fast Food


"Well good start excellent service to order ,move on to get your drink no Coca Cola choices in either machines no tango original either found out the hard way with carbonated water spilling out over me , after asking staff one guy gave us bottles of coke as husband asked for a refund manager came out with her mobile checked the machine for the cartridges needed then disappeared ,no communication ,no sorry ,then received food Cajun fries burnt husband returned them got given plain ones husband returned them ,they were tipped out Cajun spice added they were ok …..we ate and watched no notice put up about the drinks machines ,more customers getting cross as not been told ,same manager re appears I think unaware that we had previously seen her and we made it know that she was aware of the issue but had done nothing about it ,eventually she stormed off into her office ,another senior member of staff arrived ,she seemed to get things in hand and hey presto the drinks machines were being refilled with the syrup cartridges ….Would it be a good idea if the machines were checked and ready to go before opening ? Tell your customers at ordering if there is an issue so as they can choose to continue ? Also not sure on security but should staff be on their own moving money float trays to the tills ……Another family of 3 had worse issues than us he had to go back to the counter 3 times he was not a happy man"

The Three Tuns

The Three Tuns

191 Wokingham Road, Reading, United Kingdom, RG6 1LT

Pub • Drinks • British • Vegetarian


"I was impressed with the customer service at Three Tuns from the moment I made a phone call to make a provisional booking for a team lunch. The person who answered the phone was very friendly but professional, and the fact that we couldn 't really confirm the booking until the day before was handled well. This continued with their email communication when sending our pre order, and on the day when we were greeted by the manager (Ross) who politely showed us to our table and explained that they needed to finish getting drinks for a group who entered just before us. The explanation wasn 't required but was appreciated, and Ross stuck to their word which was impressive. We 'd asked for our food to be ready for 1PM, and it was brought out just before so the timings were spot on. The food itself was well proportioned for the money, came out piping hot and was clearly fresh. I had the lamb shank and this was literally falling off the bone, I can 't really comment for my colleagues but all the plates were pretty much empty when they were cleared away. Desserts were also brought out quickly, and again resulted in empty plates at the end of the meal. I can really recomend the chocolate brownie especially if you get it with vanilla ice cream as Ross said a match made in heaven . I 've already recomended the Three Tuns to other colleagues, and I would certainly look to come here again myself."