South Bucks
Thai Rack

Thai Rack

1 Oak End Way, Gerrards Cross SL9 8BS, United Kingdom, South Bucks

Thai • Cafés • Asiatic • Seafood


"I have always enjoyed the food here, however on this occasion I am horrified and appalled at not only what was served to me but also the customer service. I had concerns about the meat within the prawn toast, which is usually a white colour,...however on this occasion as I felt the meat tasted different I looked inside to find the prawn filling to be grey. I called up the restaurant to express my concerns as I was understandably worried about what I had consumed, to be told I was incorrect about the grey colour without the restaurant having even picked up the food for examination yet. Once the driver picked up the prawn toast I proceeded to call the restaurant to ask if they knew what the grey meat was, at this point I was told it was chicken, to which I immediately distressed as I am a pescatarian and the menu description denotes prawn as the sole ingredient. Once I informed her of this she then laughed and replied ‘oh no there is no chicken don’t worry’. I continued to ask what it was, with no response provided other than ‘that is how prawn toast is’, which I will categorically attest to having had prawn toast a number of times in my life. She hysterically laughed at me and as continued to express concern she hung up on me. I am disgusted at how anyone can be so belittling and rude, especially someone who is in the hospitality field and to such a long term customer. There was absolutely no concern as to what the strange meat was or my well-being as a customer. I cannot believe I was laughed at hysterically for voicing what would be a normal concern to anyone if they saw grey coloured meat was in the prawn toast! Not only do they need to look into their food safety but they should definitely consider retraining their staff and teaching them manners and human decency."

The Apple Tree

The Apple Tree

Beaconsfield Lodge Oxford Road, SL9 7DZ, South Bucks, United Kingdom

Kebab • Pizza • Asiatic • Mexican


"Well, all I can say is that I was so disappointed in the whole experience of our Christmas lunch today. We had a booking for 12.15pm.. we arrived on time, drink were ordered and then sadly it went down hill. Our food did not arrive until 1.50pm! The soup was cold (even the butter block was still whole in the bottom of the bowl), the Turkey was good. However the vegetables were so hard, my elderly mum had trouble cutting them so she left them! My 12 ye old daughter ordered the pizza to which she was given half … which seems very odd and ridiculous after a 2 hr wait! Puddings were lovely, but we didn’t wait for the coffees etc Our waitress was lovely but didn’t communicate either with us or her manage to what was going on. Tables around us were complaining about the waiting too. It was almost like they had completely overbooked and over stretched themselves. We (a booking of 5) did complain and we got all our drink deducted off the bill, only to be informed that the chef had had a medical emergency and had been take to hospital! Obviously, had this been communicated to all the waiting customers the outcome may have been very different and we would have had an understanding and empathy- but this wasn’t! Overall, I was so disappointed not only on the service, but how it left my parents feeling as Christmas dinner was their treat, in a restaurant they use regularly as I have travelled up from Dorset. I would not be able to recommend this restaurant or the festive menu at £32.95 per head. But I wish the staff member a speedy recovery."