"Visited on November 26, 2023. The restaurant was very busy, and we were happy to wait for our food; however, after an hour, it arrived lukewarm. I spoke with the duty manager, but he refused to ask the kitchen staff to recook it, saying they were too busy. While I understand it was a hectic time, that's no excuse for serving cold food. Additionally, one of the waitstaff, Cara, was quite rude. I didn’t catch the duty manager's name, but we were there from 3:15 PM, which might help identify him. There's simply no excuse for food not being served hot, regardless of how busy it is. We frequently dine at Stonegallows and other Green King locations, and we've never encountered rudeness when needing to voice a concern. No one should have to deal with issues like this when going out to enjoy a meal with friends and family."
