"A return visit for us that was so utterly disappointing in so many ways. I shall start from the beginning: 1. The waitress wanted to take our drinks order before we had even sat down, I asked her to give us a few moments to get settled and lol at the menu. Said waitress then completely forgot about us until we flagged her down 20 mins later. 2. Our toddler daughter has severe food allergies. I’d read online that you can ask for the allergy binder to see what allergens are in each of the food items. We received this binder without fuss, and ordered her a children’s meal that was safe to eat. When it came time to order dessert, we asked the waitress (different lady who was now serving us) for the binder. She went away and came back a few minutes later and told us there was no such binder. We explained we had already looked through it for the main, so it absolutely does exist. She went away again and came back, saying her manager wouldn’t let us see the binder as the information is out of date. I was absolutely horrified. Our daughter had already eaten her main meal that we had ordered on the basis that the information in the binder was correct. FOOD ALLERGIES ARE NOT A JOKE!!! 3. After placing our food order, we waited an hour and 15 minutes for it to come. We had asked for our daughters meal to come first, as soon as it was ready. This didn’t happen, we had one very hangry toddler on our hands. There was no apology for the serious delay in our food being served. 4. My brother ordered a burger which was so overcooked and burnt, it was completely inedible, he managed to eat a quarter of it before giving up. He took it out of the bun and it was so black, it looked like a lump of coal. My mum ordered the pork roast, the meat was so fatty it made her feel ill, and put her off the rest of her meal. No one ever came over to us to check how our meal was. They also didn’t ask how it was when they came to take our plates. 5. When we asked for the bill, it was taken to the wrong table, who said it wasn’t their bill, but that they were ready to receive their bill. The server then went on to serve those customers, and never bothered to bring our bill. After dealing with the large party who wanted to split their bill about 10 ways, we eventually managed to flag the waiter down, who nonchalantly said ‘oh that’s whose bill it was’. We’d been waiting at least another 20 minutes. My family had travelled 2 hours to visit for lunch, to celebrate my birthday. The whole experience left me totally embarrassed that I’d picked such an awful place to take them and I couldn’t wait to leave. After this absolutely dire experience, we won’t be back."
