Uttlesford
Angel And Harp, Dunmow

Angel And Harp, Dunmow

16 Church Street, Great Dunmow CM6 2AD, United Kingdom, Uttlesford

Kebab • Sushi • Asiatic • Fast Food


"We have lived in Dunmow for 25 years and have always visited this pub through its various ownerships. We had not been for a while, until after I had a life saving major heart operation last year and this was the first place we chose to go for breakfast when I came out of hospital. We have continued to go since then on a regular basis and it never fails to satisfy. We have always been served by Lorraine since the first day we went and she has been fantastic. Last weekend was a year since I had the operation and we chose to go back for a small family meal to celebrate the success of the day. Well what can I say, my wife had other ideas and with the help of Lorraine she organised a surprise gathering of family and friends in a cordoned off part of the marquee with buffet. What made it even more special was that they don't normally do a buffet on a Sunday as it is normally roast dinner only. After Lorraine explained to her manager the importance of the day she was more than happy to help make the day happen. For this I am really grateful, and despite not getting the steak dinner I thought I was having it was so much better. Thank you to everyone involved as I know the organisation for this on a day you would not normally do it would have been a challenge. We will continue to go for breakfast whenever we can and hope that Lorraine is always there."

Saracens Head

Saracens Head

High Street, CM6 1AG, Uttlesford, United Kingdom

Pizza • Kebab • Cafés • Seafood


"We have been to this pub about 3 times in the 5 years that we have lived in dunmow. We don't go to the saracens head often as every time service hasn't been great but thought we'd give it another go as food has always...been good, we don't often get to go out as a family so we where really looking forward to a nice evening. we booked a table for the 6 of us. Upon arrival no one saw to us even though there was only 1 table of people finishing their food so it wasn't exactly busy. I saw a girl around the corner who I said hello to and then she took our names, she pointed to where we would be sitting and I asked politely if we where able to sit on the table parallel as we had a buggy with a buggy board attached so it would of jutted right out and been a pain to anyone trying to walk past if we where on the table she said we would be at, her reply was well you can but can't you just put the buggy over there (up some stairs away from table- I want the buggy near incase he needed to nap) she then said or else I have to move all the cutlery otherwise which obviously by her expression and attitude would have been too inconvenient! By the point we felt so awkward as if we had made the biggest demand, so i just said yes we would like the other table but don't worry we will move the cutlery ourselves, in which she replied okay and just walked away! Once we had moved all cutlery I said excuse me please can we have a menu as we didn't get given any, she walked away and came back with one piece of paper and handed it to me and said here, there's only one (this was between 4 adults She then got her coat and left as her shift was over, I understand she wanted to go home but she came across so rude which isn't great when your working with general public at front of house. No smiles from any staff. When we were ready to order I asked the next waitress to take our order as no one had even asked if we wanted drinks, to be fair she apologised saying she thought the last girl had taken our order. After that food came quickly and we all said how tasty and hot our food was the lasagne especially!! SO MASSIVE THANK YOU TO THE CHEFS!!! if I'm honest we normally would have 3 courses and spend a decent amount of money on drink too but we just felt uncomfortable ,had our mains and said we wouldn't bother with desert or more drinks as we wanted to go. we left feeling really disappointed about the experience which was a shame as the food was great .waiting staff seem bored or just moody"

The Cross Keys

The Cross Keys

32 High Street, Uttlesford, United Kingdom, CB10 1AX

Steak • Vegan • British • Vegetarian


"Our experience of The Cross Keys Hotel, Saffron Walden started very positively. The restaurant was very busy at 14:00 and we thought we would try our luck and see if they had a table for two. The greeting by the manager was extremely friendly and they quickly accommodated us. We had a drink at the bar until our table was ready. We took our seats at the table and this is where the issues begun. We sat at the table for a while and no one came to give us any menus or ask whether we wanted more drinks etc. I went and took a menu from the till. Eventually I caught the attention of a passing waitress as asked whether someone would be able to take our order. The food advertised on the sandwich board outside was not available unfortunately but the menu looked promising. We ordered our food and then waited about an hour for the starter to come out. The restaurant was about 1/3 full at this time. Staff were not interested in tending to their customers. Two blond haired waitresses were chatting in the bar area and the manager was stood in the bar area eating cheese cake. The table adjacent to us had waited around 40 minutes for their deserts to arrive. Once again we had to grab the attention of passing staff to refill our drinks. The starter that arrived approximately an hour into our experience was dry on one side and had clearly been sat under a heat lamp. Once we had finished the started we promptly waved a waitress over and asked for the main course to be sent out as time was ticking on. Again we waited and decided that we have had enough. We went to the bar and asked that we pay our bill and explained about the poor service. To the barmaid credit she apologised for the poor service and said that she would remove the food from the bill and we just had to pay for our drinks. Just as we were doing this the main course arrived. I said to the barmaid the food has arrived can I pay for the additional. The barmaid said don’t worry as she had already taken the food off the bill and we could still have the food. I asked whether she was sure and she said that she was. We ate the food which was mediocre at best, the food was cold, potatoes and parsnips under cooked and the ‘gravy’ was very watery. As we stood up to leave the manager came over and said as we have eaten the food we now have to pay for it. I said that I didn’t mind paying for it, but that was not what the barmaid said. She said that she didn’t care what the barmaid said, she was the manager. I replied fine but I want you to get the barmaid and for her to tell her about the conversation that we had. The manager brought the barmaid out who in front of a restaurant of customers was made to apologise for making a mistake. It was humiliating for the member of staff. The manager was rude and gave the impression we were trying to get free food by complaining. The only defence the manager gave for poor service “the staff become complacent when it gets quiet”. No apology, no reasoning. I had already paid the bill so there was no need for it. It is such a shame for such a lovely venue. A lazy manager, unprofessional and massively lacking customer service and management skills. She did not support her member of staff and chose to humiliate her for £30. Please replace the manager and lazy staff working the restaurant floor. If the staff were on the ball and the food had come out in a timely manner I am sure I would be writing a positive review. I won’t be returning and if you have plans for the day I would recommend that you also give it a miss."