"My husband and I popped in for breakfast today and were massively disappointed with the food and the service. We chose a Burford breakfast priced at 12.95, porridge and 2 pots of English breakfast tea, at over £3 per small pot The wait was long and when it arrived, the tea was so super weak it was undrinkable. We mentioned this to the waiter, who we assumed was a senior team member/manager. Instead of apologising etc, he grumpily huffed and simply said what tea is it? And stalked off with the weak pots. My husband went to the counter to collect the new pots and the man did eventually apologise. The Burford breakfast was a huge let down, cold bacon, cold beans, undercooked eggs, tomatoes so tough we couldn 't even cut them with a knife! The toast was stone cold too. The porridge was OK. We decided to give up with the cooked breakfast and simply order toast, we didn 't want to complain further! This took more than 25 minutes to arrive and the cafe was not remotely busy! We finally gave up, asked for a refund on the toast and the lady on the till said she was surprised at our experience. We had checked Trip Advisor whilst waiting for the toast to arrive, so knew the reviews they have been left for the last year or more, we pointed out to the lady that based on the reviews she should not be surprised... she replied that Trip Advisor is not an accurate representation of the business.... we however strongly disagree and will not be returning! The rest of the garden centre is a delight to visit, but avoid the cafe."
