Telefon: +41917517635
Adresse: vicolo Torretta 3, 6600 Locarno, 6605, Switzerland
Stadt: Locarno
Gerichte: 8
Bewertungen: 460
Webseite: http://www.hotelamerica.ch/
"I’ll start by saying that my Polpo croccante was very good and my parents’ Scialatielli con Code di Gambero were good as well. However, we will never come back to this restaurant on any of our future trips to Locarno. We arrived with our family of 7 and asked for a table. We did not have a reservation. The waiter gave us an excuse about how it would rain soon and that he could not give us a covered table. We said that it’s ok as the chances of it raining were pretty low. We got sat at two small tables barely big enough for four people. We asked if it would be possible to have an extra table and they said it wasn’t as we had not made a reservation and all other tables were reserved as it’s the 1st of August (a big holiday in Switzerland). We accepted without protesting although some tables had no reserved sign on them and proceeded to order drinks. We ordered two Hugo cocktails, four cokes and one Gin Mule. The Hugos barely had any Prosecco in it, my Gin Mule had zero taste of ginger and the cokes were from a pre-opened bottle and had lost all their bubbles and were flat just like my Gin Mule. We thought we’d brush it off and hope the food would be better and just order some wine and water for the meal. As mentioned before, most of the food was actually good, except for the extremely salted nuggets my niece ordered as well as the raw unseasoned chicken my other niece got. She did order the chicken breast on the black rock grill but I do think they could have pre grilled/seasoned it a minimum as it took a while for her to cook it all on the table. They also brought her some weird spicy sauce that was absolutely not the bbq sauce she ordered. A few minutes after we received our food, the lady who I think is the manager came to ask if everything was good. I told her that no it wasn’t and told her everything I just wrote. Instead of acknowledging everything I said about the food and drinks, her and the other employee who’d been serving us since we got there chose to focus on the table part and blame us for not having a reservation when really that was the least of our problem. They kept on blaming us and I repeatedly asked them to just let it go and let us eat in peace because I did not want to make a scene, wasn’t expecting any free things, only wanted them to hear our complaints but they kept on blaming us until I eventually almost yelled that we just wanted to eat and go and that mare them leave us alone. We finished our meals, paid and left as fast as we could. They were happy to take our money without even apologizing although they did not even provide us the ice cream that is included in the two children’s menu we got. It truly was the last straw. There are many many other good places to eat in Locarno but this place is definitely NOT one of them. They don’t care about their customers being satisfied at all."
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