Telefon: +441625535544,+447543756799
Adresse: 30 Wilmslow Road, SK9 3EW, Cheshire East, United Kingdom
Stadt: Cheshire East
Menü Gerichte: 5
Bewertungen: 4880
"Not even a slightly good experience to be brutally honest. My girlfriend ordered the “Crispy Chicken Burger” which was supposed to come with “Rosemary and chive chicken fillet, smoked bacon, Barber’s of Somerset cheese snap, sticky bacon ale jam and roasted garlic mayonnaise. Served with spicy mayo.” We were served by Julie first of all and when ordering we asked for the “spicy mayo” to be taken off and on receiving the burger it came with the spicy mayo in a pot on the side and none of the roasted garlic mayo OR the bacon and ale jam was actually on the burger. So rightfully so we asked for this to be taken back and for the sauce to be put back on the burger. Julie then took it upon herself to go into the kitchen and slap on a bit of normal mayo on top of the chicken and this was quite literally a dollop not even a sufficient amount of sauce. Following this we called over Eric who is an assistant manager and he said he would go sort it out and make a whole new burger. Then about 10 minutes and the other 5 meals finished later we received the burger finally and when opening this there was once again no sauce at all on this. So she reluctantly ate the burger as not wanting to cause any more of a fuss so I went to have a chat with Eric after all food was finished and he agreed to take the burger off the bill and I asked him if they are out of stock of these sauces and he said they are out of stock of one of them but he was not sure which one it was. If this is the case then why was the one in stock not then put on the burger anyways. Both times all that was asked was no spicy mayo and both times we received no sauce on the burger at all and a pot of spicy mayo alongside. It is an absolute joke to be honest and shocking service from Julie as she more or less didn’t listen to anything we asked which is not a hard request working in hospitality and also retail myself it is not hard to listen and tap a screen to make notes which they quite literally have round their necks. If there is a manager of any actual influence reading this I would recommend for Julie to undergo some extra training on grace and decorum along with customer service. Will not be coming again unfortunately as we have been here a few times and every time something was wrong. On the other hand Eric was quite helpful but also not very good listening skills as the burger still came with what we didn’t ask for and didn’t come with the essentials of the actual burger. I tried it myself and was very dry. Disgraceful to say the least to be honest."
Alle Preise sind Schätzungen auf Menü.