Telefon: +441934875767,+441179902207
Adresse: Smallway, North Somerset, United Kingdom
Stadt: North Somerset
Gerichte: 9
Bewertungen: 528
"We were at the garden centre and decided to use the restuarant. There were about 6 people waiting already and it looked like there were no tables free, so a wait was in order. Of the people in front , one had a walking disability and was leaning hevily on a stick. As time passed we watched as the first 10 tables cleared and no one from the queue was let into sit. We were now 15 20 minutes in and the queue had risen to maybe 20 people and the empty tables I counted 16. So I mentioned it to a waiter who was serving tea, he disappeared and nothing happened. Another 5 or 10 minutes passed and there was an abundance of empty tables; the lady in front needed a seat as she had been standing over 30 minutes, so we went and got her one. During this time several waiting staff had been to the head of the queue to replace menus that had come from the empty tables and one waitress even stopped to drink her tea but none of them even spoke to the head of the queue; they just ignored them. I complained again and was told to complain to another person by the serving hatch who was wearing an apron because they were supervisors. I told the supervisor there were about 20 old age pensioners, some with walking difficulties and they were being ignored when they could be let in to at least sit down. I was told quite curtly 'I am serving customers '. What the HELL did she think we were?? After discussion she said the kitchen was backed up because everyone had ordered at once, so I pointed out that she was causing the problem because she was now going to have another 20 orders all at once whereas if she had allowed people in it would be a trickle. Eventually we were let in. I would have walked away but my wife is diabetic and has to eat so we ordered Quiche; I had a green salad. It arrived fairly quickly but my quiche was gritty and I left about a quarter as it wasn 't very nice (my wife 's was ok) and some of the cucumber my green salad had gone mushy and the leaves had gone brown most of the salad was well past its best I left all the salad. My Wife had chosen different options and they were ok. I would avoid this place at all costs! I would also recommend to who ever owns this place that they put the manager and some of their senior staff on written warnings because of the way they treat their customers and their lack of concern over disabled people."
Alle Preise sind Schätzungen.