Telefon: +441213534017,+441215809633
Adresse: Chester Road, WS9 0PH, Walsall, United Kingdom
Stadt: Walsall
Menü Gerichte: 4
Bewertungen: 407
Webseite: http://www.pacificnurseries.co.uk/cafe/
"This review has taken longer than expected because I have been in two minds about leaving one. But considering how bad the situation could have been for somebody else, I concluded that I should write one. Unfortunately, a few weeks ago, having ordered a chicken sandwich with soup combination, I was served chicken which was 'allergen contaminated ' with prawns, which I have an allergy to. The contamination included whole prawns. The manager came out to see me and dealt with the situation politely and offered a refund, cookie for my son, and a new bowl of soup for me. She said that the chef did not know how the contamination had occurred. I understand that mistakes happen, which I why I didn 't make a great fuss (mainly because the reaction I had was relatively mild itchy throat, slight cough, and increased body temperature), and I thought it best not to leave a review. But having heard another story in the media, recently, about how a restaurant 's negligence had led to a serious reaction for a customer, I changed my mind. Of course, this could be a one off incident, but please be aware that something like this can happen and it can happen anywhere I will certainly be more cautious with everything I eat from now on and not assume that what I order is what I will get. Ordinarily, I would never expect to find prawns in a chicken sandwich. I would have given this eatery another chance, but I didn 't receive a refund for my meal (obviously I didn 't finish the sandwich I ordered); the manager never came back to process that or check on me in the last 20 minutes (whilst I was waiting to be sure I was okay). Consequently, I will not be eating there again which is a shame, as they are our neighbours."
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