Telefon: +441425278058
Adresse: Waterford Road, Christchurch, United Kingdom
Stadt: Christchurch
Gerichte: 18
Bewertungen: 12604
Webseite: http://www.cliffhanger-restaurant.com/
"The view and location are second to none. Food was fair, though the scrambled eggs seemed a bit odd but otherwise no complaints. The service however wasn’t great. We went on Father’s Day and there were long waits for food which is to be expected. We were given a dirty highchair which we cleaned ourselves, no problem, these things happen. When we asked to swap something on the breakfast because one of the table was keto were immediately told they don’t make changes. We hadn’t even finished asking and found the flat and quick refusal unusual for a restaurant. We arranged to swap certain items ourselves so everyone would have enough to eat. We asked for colouring when we saw it at another table, but it wasn’t offered off the bat. My little one who had been patiently playing while waiting for his food asked a server if he could have a biscoff biscuit that he’d seen come out on lots of saucers only to be told they came with large drinks. I asked our waitress when she came past who said we couldn’t have 1 as they were only served with coffee. We had ordered 2 large teas and an apple juice by that point, and I get that there shouldn’t be an expectation but food was on a one hour wait at that time, and it would’ve cost them maybe 10p for an unwrapped generic biscuit to please a 6 year old who had been waiting so patiently. And given the effort the restaurant goes to for its doggy visitor who don’t order off the menu, it made us feel a bit unwelcome and seemed very stingy. When the bill came they hadn’t deducted our deposit which was probably a genuine mistake and was fixed immediately but it all left a bit of a bad taste in our mouths and certainly wasn’t what we expected. It’s a pity because really it was the lack of flexibility in service that ruined things and the location is lovely so it’s very disappointing all round as we won’t be going back, and I had hoped we’d found somewhere a bit special."
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