Telefon: +441488658263
Adresse: 53 Station Road, West Berkshire, United Kingdom
Stadt: West Berkshire
Menü Gerichte: 14
Bewertungen: 5394
Webseite: http://www.dundasarms.co.uk
"I went with my family to celebrate my daughter 's birthday for Sunday lunch. To put it simply the service was a set of disinterested errors whilst the food was good. Without the quality of food this would have been a one star review. This was simply a series of service errors from wrong drinks supplied to undercooked roast beef to surly short answers we 've run out of Worcester Sauce to dessert orders forgotten to no additional drinks offered and finally taking so long that we were at one point were going to leave without the desserts. We came in at 1:00 pm and left at about 3:45 pm and not through choice. At one point when they realised after we had asked several times after 40 minutes that the desserts hadn 't been ordered we requested again several times for the bill to come with the dessert and that didn 't happen. One of the desserts was missed with the order but we 'd given up by that time. At the prices we paid I expected some attentive service but there was little interest from the waiting staff. This is very disappointing and doesn 't do much to enhance the restaurants reputation. I asked them to get the General Manager so that he was made aware of how poor this had been. To give him his due he took the dessert cost off the menu but sadly his arithmetic was £5 short of dessert charges. I had a conversation with him and he realises that this really isn 't working as it should he 's only been there 2 months and has promised that it won 't be like that in future. I 'm not sure if that matters too much to me as I 'm not sure I want to go back!"
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