Gourmet Burger Kitchen

Horrifically bad service. So many other options. Never come here.

Our server was Ollie. He was really helpful, attentive, relaxed and professional. We had a great experience and will definitely be back!

Food was very tasty and reasonable price. My baby spilt the milkshake and Libin didn’t hesitate to give us another milkshake , very good customer service will definitely return. Speisekarte ansehen

Great burgers from here, was glad to see that they ask you how well done you want your burger and they actually made it well done, a kind member of staff also sorted out a refund when I accidentally ordered an extra burger, so thank you!

I ordered the rocketman burger and a bottle of coke on a sunday that wasnt too busy. I was really thirsty and the coke only arrived once the burger arrived. It wasnt even real coke either; it tasted too much like soda water. The burger arrived 25 mins after i ordered and it was not worth the £12 i paid for it by itself. It ultimately was just a beef patty, cheese and rocket with very minimal flavour to note. That was a waste of £15.60.

Worst service ever, do not visit this place. I had the worst experience over here . The food took too long to arrive and the drinks took even longer , it only came after I had finished my food and was about to leave none of the staffs came to check on the food or drinks and they were taking in people to uncleared tables and cleaned them while we were sitting there. Even though it wasn’t that busy. The fries were cold and when asked about it they didn't give me any reply. Overall a disaster of an experience. Speisekarte ansehen

I recently dined at Gourmet Burger Kitchen for lunch, opting for the chicken burger accompanied by onion rings. While the food was satisfactory, it lacked the wow factor considering the price point. The timing of service was disappointing; my drink didn’t arrive until after I had finished my meal, despite being the only patron initially and later joined by only two other tables. This delay was particularly inconvenient given my limited lunch hour, which should have allowed for a quick turnaround. Regrettably, I left the restaurant feeling unsatisfied and, frankly, still hungry.

I'm giving 3 stars because the person I suppose was the manager and the girl at the till were nice, but everything else was quite disappointing. The portion of the chips for the meal deal was terrible, I could count them on my hands . Things have changed, the burger wasn't that tasty, at least not as I remember. Gbk used to be amazing, but I guess those times have come to an end. You don't get what you pay for in any way. Please tell the host to smile and communicate with people, as a host he's supposed to welcome you and make you feel comfortable, but he seemed lazy, bored and pissed altogether. He didn't even explain me how to order. Bless the girl at the till that was trying to do by hers...

Disappointing Experience at GBK Restaurant I recently dined at GBK Restaurant and unfortunately, it was a highly disappointing experience. From start to finish, there were several issues that severely impacted my enjoyment of the meal. Firstly, the service was incredibly slow. It took an unacceptably long time for our orders to be taken and even longer for our food to arrive. Additionally, getting drinks was a nightmare as it seemed the staff were more focused on other tasks rather than attending to customers' needs promptly. Furthermore, the customer service was lacking. Not once did any staff member inquire about our dining experience or if we needed anything. It felt as though we were inv... Speisekarte ansehen