Telefon: +41818375050
Adresse: Via Traunter Plazzas 7, 7500 Sankt Moritz, Switzerland, Swiss Confederation, Pontresina
Stadt: Pontresina
Gerichte: 6
Bewertungen: 1203
Webseite: https://www.hotelhauser.ch/en/restaurant/breakfast-cafe.html
"We’ve received a good recommendation from our friends about the breakfast meal at this place and decided to enjoy our breakfast at this place as well. We were impressed with nice interior and great concept of a history for four generations behind, Nina Mark -Hauser and Nik Hauser. We appreciated a lot an effort of the team to safe the planet, for example it was cool to see daily energy system solar panels performance. That morning we were served by the waitress Sara. We ordered Alp Rührei (2 organic eggs, cheese and slices of meat) and scramble eggs with ham. In 5 min the waitress brought to us our breakfast. Instead of 2 organic eggs it was scramble with herbs and instead of scramble it was omelet with ham. We doublecheck our order with the waitress Sara, she replied to us in offensive way that organic eggs are served in this dish only as scramble what really surprised us, but she forced to admit that I ordered scramble and not omelette. It was a great challenge to ask for the receipt. A couple next table to us could not stand and came to cash desk. The same scenario was for us. Our waitress pretend we’re not seen and in the same way was talking to the colleague and then start for preparing a plate for customers. But were were totally shocked with unbelievable unsanitary! She was cutting bread, taking cheese and meet with hands without gloves and 100% she didn’t wash hands after taking money for the customers before. Nowadays this put safety of this place under the question. Unfortunately, with great concept and history one employee can bring your business and reputation down. Don’t recommend this place for breakfast at least."
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