Telefon: +441904656202
Adresse: 4 Monkgate, YO31 7PE, York, United Kingdom
Stadt: York
Menü Gerichte: 35
Bewertungen: 4023
"Went in for a cider with my mates the manger has very poor customer service and was refusing to serve us for no valid reason. I understand why at the first instance I was not severed as I forgot my id however I went back home brought it to show and he again refused to serve me for apparent bad attitude when all I was asking was a genuine question. Anyone who knows me knows I’m far from having a bad attitude! When coming back with my id and he saw me and my friend he rolled his eyes and shook his head at me it’s not very nice. Hence the feeling of feeling disrespected. Absolutely disgusting. Honestly felt racially profiled I am devastated. In this day and age? Really? Is it really that hard to smile and do your job of serve a drink? Went back in today after this incident purely due to meeting friends and convenience and as I felt over the situation. Was told I couldn’t be served unless I apologised to the manager who was being rude to me previously. I said yes that’s fine I’ll apologise purely to avoid another situation. A different manager came to speak to me and her attitude and demeanour from the beginning was already rude. She said I had to delete my previous review and why come back if I left a one star review. She had an issue with the fact I used race in my review however I’ve read previous reviews and other people have said the same thing. She was shouting at me in the middle of the bar, very unprofessional, and felt very attacking. I still decided to apologise to avoid my friends from having to leave. She then refused to take my apology. So just a heads up don’t leave a one star review and don’t speak about your bad experience unless you want to be shouted at spoken rudely to when you are just trying to get a drink after a hard day. I have never had an issue like this in any other pub or bar and initially felt like I shouldn’t post this experience to prevent them from further targeting me. However I am leaving York very soon and feel like this should be said. i am not trying to be disrespectful purely expressing my feelings as I felt like I couldn’t speak to the manager properly due to her predisposition of the situation."
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derrick
It's canny okay for a visit food and TV football, not a local as such!!,
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Bewertungen
Saad
Bad service, bad employee asks about race and doesn't serve well really she is racist
GLYNN
Took a wrong turn and found this place, reminded me a bit of the film of the same name.
Luke
keystones is my favourite pub fr, student deals saving my low bank balance and uni lifestyle (responsible drinking , bar staff lovely today : Speisekarte ansehen
Aeryn
Such a lovely pub ! Every single member of staff is lovely !! Come here for great drinks and food ! Cosy atmosphere, great music honestly if I could give 6 stars I would !!
Ellis
Came to watch the last PL games. Atmosphere were brilliant, even when the place was packed the staff were still smiley and helpful. Would highly recommend, cheapest and happiest place in york! Great place.
Eleisha
popped in with some mates and a (very excitable dog and have no faults. we all ordered food- it came promptly and was amazing. the staff are great- so friendly and professional : great student pint deals too!! Speisekarte ansehen
Georgie
A very busy day at the pub, the staff remained calm and professional. The food was so delicious and the pints were cheap for York. A fabulous experience and TV screens everywhere which was great for the PL finals. Thank you for a wonderful Sunday.
Susan
Completely appalled with the service received. We went out for a drink, the manager was rude to my friends if I’m honest it appeared to be a race thing as he was lovely to everyone else. This man then refused to serve me afterwards giving me a horrible attitude so we had to leave.
maya
Went in for a cider with my mates the manger has very poor customer service and was refusing to serve us for no valid reason. I understand why at the first instance I was not severed as I forgot my id however I went back home brought it to show and he again refused to serve me for apparent bad attitude when all I was asking was a genuine question. Anyone who knows me knows I’m far from having a bad attitude! When coming back with my id and he saw me and my friend he rolled his eyes and shook his head at me it’s not very nice. Hence the feeling of feeling disrespected. Absolutely disgusting. Honestly felt racially profiled I am devastated. In this day and age? Really? Is it really that hard t... Speisekarte ansehen
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