Telefon: +393969333983
Adresse: Via Borgo San Rocco, 29, Ariccia, Italy, 00072, ARICCIA
Stadt: ARICCIA
Gerichte: 14
Bewertungen: 14055
Webseite: http://www.fraschettadesoraines.it/
"This is my first negative review ever. And if I was able to give negative stars, I would. I also emailed the restaurant privately (who I had been in contact with before) but I have yet to receive a response after nearly 3 weeks. And I am not surprised. Here is what I wrote to them: This email is a little late but I just needed to write about the horrible experience I had at your restaurant on October 30th. I am a former Newyorkese who currently lives in Rome and I am a huge lover (and writer) about food. So I was REALLY excited to bring my mother who was visiting and one of my best friends (another expat) who has lived in Castelli Romani for 20 years to your establishment after seeing you win on one of my favorite shows '4 Restaurants '. And also knowing it was a woman owned family business. and unfortunately I could not have been more disappointed and upset from start to finish. Besides the fact you lost my reservation had me and my party go in between the two restaurants before realizing (and excuse me for my horrible italian but I was trying my best) the young waiter (Alessandro was his name I think) was one of the rudest servers I have ever encountered. He refused to acknowledge us for almost 15 minutes while dismissing us each time we tried to get his attention, him saying he was too busy and would be over soon, yet he continued serving and taking everyone else 's order...even closing out the same tables! When we tried to get his attention a second time for water at least (because it was hot) he actually scolded us! Three women his elders all old enough to be his mother and grandmother. I have never been more disrespected and mortified in all my life. And lucky for him I was with my mother and I didn 't want to cause a scene. He proceeded to slam down our water after another ridiculously long wait without taking our food order (your kitchen was near closing) and never bringing my friend 's prosecco. He also never said that you didn 't actually HAVE prosecco to serve so she went without knowing none was coming her entire meal. Luckily another server who was much nicer took our food order and I didn 't have to deal with Alessandro until it was time to get the bill. I think I was extremely simpatico (especially given the situation and how he was treating me). I asked him if I could pay for my guests discretely because I didn 't want them to know I was treating them. And literally 2 seconds later this piece of work runs after me and over to our table to give me the bill in front of my guests. It was almost as if he did it on purpose! Maybe our experience would have been more pleasant if we were all native Italians or men but a restaurant should never discrimiate so blatantly in front of their customers. It was quite honestly the worst dining experience I have had in Italy and my entire life. And I am counting places where I have actually been food poisioned. I am shocked that this restaurant even qualified for a show and I am going to write them saying so. But I just wanted to make you aware so hopefully no one ever gets treated that way again. EVER. And also honestly, your food is at best mediocre and waaay too expensive for the quality and taste. Or maybe we were charged more by your waiter..."
Alle Preise sind Schätzungen.