Telefon: (+34)928725440
Adresse: Centro Commercial, 35130, Mogán, Spain
Stadt: Mogán
Gerichte: 3
Bewertungen: 1198
Webseite: https://www.facebook.com/Restaurante-Mama-Pino-Puerto-Rico-Gran-Canaria-156689634528989/
"a strange experience that shocked me and confused, but the worst part was the waiter would not listen to my problem and even claim he did not see what happened before his eyes. I finally worked out what happened and then tried to explain to him. so hopefully it wouldn't happen again, but he wouldn't interfere. I touched him on the shoulder on a friendly way to get his attention, but he said, "Don't touch me. I do not touch you,” at this point my meal was ruined so I stopped eating, but my family continued to finish their meal and I paid it in full. Of course I will never eat there again. the food has tasted really good so they might have a pleasant experience there, but for me there was a problem with the customer service. what was the strange experience? let me try to explain if they have the geduld to read it. my wife and I each had a glass of wine. we had also ordered fajitas so that the waiter placed a special reedmatte on the table before each of us. we put our weeping on the matte while we waited for the fajitas to be served. while we waited, my glass wee fell mysteriously past and spilled the wee into a teller between me and my daughter. I couldn't understand why so I asked the waiter for help, expected it a shaky but no, the table was stable. while the waiter looked at my empty glass wee, which I had returned in the same position, it fell again! I was exaggerated and asked him: "Do you see that? did you see that it was over?" he said, "No, I didn't see anything." I didn't accept this and asked him to admit that he had seen it, but he was very defensiw and left me. Someone else came and filled my glass again and told me it was on the house. everything was in the round again on the way, although I could not understand why the glass was overcrowded. my meal was served and I started to eat the fajita that tasted good. then I realized that the mat on which my meal was sitting was a little above the table. this meant that, when I gently leaned my right hand on the overhanging matte, the opposite end, which was previously under my glass, began to lift and if the glass wee had turned for the third time, I had not moved it to another part of the table. I then tried to explain this to the waiter who reacted as mentioned earlier. my problem is not that my glass weeping over. my problem is that the waiter didn't try to understand what happened or helps me edit it. he overreacted to my, admittedly loud question about the situation and treated me as if I tried to abuse him. so I don't expect me to be treated in any restaurant. my daughter spent most of the meal crying because she was embarrassing and my wife insisted that I did not make any more fuss so that I sat and waited for her to finish her meal, paid and left without any further comment. I didn't drink the complementary glass of the weine, and I didn't finish my meal because it was ruined by an unnecessary desire. so if they have fajitas and the waiter puts a reedmat on the table, please make sure that it is pushed completely on the table so that they do not knock accidentally over her glass wein. You can't trust the waiter to warn you or help you if the same happens to you as it happened to me."
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