Telefon: +33171183888,+33171183889,+33171182095
Adresse: 40 rue Rene Boulanger, 75010 Paris, France, Paris 10e Arrondissement
Stadt: Paris 10e Arrondissement
Menü Gerichte: 15
Bewertungen: 1468
"The hotel staff was very nice and kindly upgraded our room to junior suite. However on one of the mornings, there is one guy with our room key card who entered our room (while we are still in the room) without knocking. The guys apologized and left the room and apparently entered the next room, where we later heard heavy noise with the wall shaking. Without knowing what is happening, we called the front desk and later received a call from general manager Alex who explained to us the guy was the engineer of the hotel who was supposedly to enter the room next to ours to do some construction work. Four things really disappointed us and it will be a firm NO that we will never stay in this hotel: 1) Having a non cleaning staff holding a room key to an occupied room and entering the room is a serious security breach. Especially given this is a five star hotel, this is not acceptable. 2) The way that the general manager treated this matter is abrupt and unapologetic we did not hear how he intends to help avoid this matter in the future and he did not even bother to show up although he kept saying security is hotel's top priority. 3) The hotel did not inform guest when they plans to do major construction next to an occupied room. This has caused confusion and disturbance to our stay. 4) We waited more than 30 minutes for the hotel to do the investigation and we were quite anxious given we had no idea whether the guy is even a hotel staff or not."
Alle Preise sind Schätzungen auf Menü.