Telefon: +41919249239,+41919211876
Adresse: riva Giocondo Albertolli 1, 6900 Lugano, Switzerland
Stadt: Lugano
Menü Gerichte: 4
Bewertungen: 6525
"Two of my friends and I were having a quick bite, I've bought a fish burger and as I was eating it I saw a hair in the bun. I've come to a manager Carlos to address this issue and he gave me a huge...attitude saying that I've waited until I was almost done with it to show him. He never apologized and took my whole tray with fries and a bottle of water and just threw it away. Without sayings anything he came back and started assisting other customers. We waited for 5 minutes without any response, then asked him what was going on. Again with the huge attitude, he said that he's helping other customers and told us to wait for another 5 minutes. When I asked him for what, he stated that they are making another burger for me. Initially, he never asked me whether I want another one instead and of course I didn't, I found this place unsanitary . I asked him for my money back, he held his finger up ”asking” to wait?! then gave me a refund all in coins. After all, I felt extremely disrespected. I wouldn't want to rate the whole entity based on one person but unfortunately this person made my experience extremely miserable"
Alle Preise sind Schätzungen auf Menü.
Lugano, eine Stadt im Süden der Schweiz, vereint Schweizer Präzision mit italienischem Flair; genießen Sie Risotto, Polenta und Seefisch, die die einzigartige kulturelle Fusion widerspiegeln.