Telefon: +34928163100
Adresse: Avenida Del Castillo S/n, 35610, Antigua, Spain
Stadt: Antigua
Gerichte: 6
Bewertungen: 1869
"We are a regular to the barcelo Noray restaurant at the harbour. We come here multiple times a year. The service is usually slow as it is busy. However today at 13.00 on Wednesday 17th November. The waiters and waitress totally ignored me to the point where I just walked off!! I went into the restaurant where the lady behind the till was she totally ignored me! I had my card in my hand which usually suggests someone wants to pay for something. We had an airplane to catch I understand it gets busy. But to the point where on one even asks what would like is disgraceful. I never leave bad reviews but this was appalling! You will be able to check on cctv what happened. I am back out on January and happy to discuss this. No I didn’t escalate my issue at the time as November of staff spoke to me! My partner did wait and after a while someone did come after about 5 mins. Service improvement ideas 1. Staff to acknowledge paying customers rather than taking new customers orders and ignoring someone who is standing in front of you 2. App menu to work 3. Put a payment system on as it might help with improved service"
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