Telefon: +441737652131
Adresse: The Old Post Office 19 High Street, Tandridge, United Kingdom
Stadt: Tandridge
Gerichte: 6
Bewertungen: 211
"Disappointing visit as this is usually an enjoyable place to go to. This time it was a disaster. I took a guest and her baby for a treat but we had to leave without eating and go elsewhere. I had booked a table on their telephone answering machine stating our specific requirements and called the day before to speak to someone to double check that they could provide us with all we needed. However on arrival we were told they were unable to cook/serve what I had requested (although it is on the menu) until 45 minutes later and then only after 2 large pre orders. I was told (a) I 'd booked an awkward time slot and (b) their policy was on the menu which we didn 't see until we arrived at the venue. Apart from the baby 's needs one of us has complex special dietary needs. Neither can easily fit into a standard slot to suit other agendas. My question is why was I not informed that we would have to sit and wait 45 minutes before being allowed to order the item I specifically rang to ask about when I telephoned? I 'd also question how good a telephone booking system is that takes your booking but then informs you that it won 't confirm it. It feels very risky hence my 2nd call. Finally I received no acknowledgement to my message to the owner. Not the best customer service I have received. Can 't rate the food this time."
Alle Preise sind Schätzungen.