Telefon: +441324624567
Adresse: 2 Kerse Lane, FK1 1RG, Falkirk, United Kingdom
Stadt: Falkirk
Menü Gerichte: 11
Bewertungen: 3178
Webseite: http://www.orchard-hotel.co.uk
"Visited with friends and family for Reserved dinner and Caberet special occasion!the table was booked in the part of the Venue where the Caberet was to be held the we were told after the meal and drinks due to overbooking it was moved to the bar area not the area we booked but we could listen to it through the speakers!went and spoke to the Manager and was told that he never asked us to come in not the reply I expected.I then said that what we had been given wasn't what we had agreed on reserving the table and double checking on arrival! I said it was bordering of fraud what he had done not only to us but all the rest of the tables booked!I said I was reluctant in paying the bill due to what had happened and was quickly told he would phone the police and my party would be asked to leave.I wasnt the only person complaining their were many complaints on the night!I asked if we could speak to the owner and was told why would he want to speak to you! After a while we knew nothing was going to be done so we paid the bill on checking it was noticed that we had been overcharged for items £16 for 2 bottles of tonic water and £6 for 2 dashes of lemonade well spotted! then it was noticed another 3 tables had been overcharged by up to £40 for items they never recieved ! Eventually we got a refund ! Not what we expected from a long running establishment the Manager was very unhelpful and insulting and dishing out threats not what you expect when booking a night out for a special occasion!"
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