"I have really enjoyed visits to Wagamama over the years because of their friendly staff, quick service and decent food, but this experience at the Stratford branch has completely put me off ever returning. It was the most disappointing and frustrating experience I have had by far. No one came to take our order we had to get the attention of one of the waiters to do so, which proved difficult despite the Stratford branch having a very large number of staff (none of whom seem to want to do their job). It was another long wait before 1 dish arrived (almost half an hour). Then, it was another long wait with no drink or food coming out. We had to flag down one of the waiters to ask what was going on and if they could check on our order. Eventually, the drinks came and the remainder of the dishes, but when they arrived, they had got the order wrong and given us an extra starter. When we told them the order was wrong, the waitress said we could have it on the house. The food arrived lukewarm. Wagamama staff always talk about how all food is cooked fresh to order and each dish is brought out as soon as it’s ready, but it seemed like these dishes had been sitting on the side for a while. The standard of food at this Wagamama is worse than a lot of other branches I’ve been to, so I would avoid this one at all costs. When it came to paying the bill, we tried doing it using the QR code system, but the bill was wrong as they had charged us for the extra starter (which was supposed to be on the house). We had to ask a waiter to amend the bill. He went to the computer to make the change and said it had been amended. However when we checked again, there was no change. As we could not get the attention of another waiter, we had to go up to them at the till point to explain the situation again. The staff didn’t seem to be interested in serving their customers it was almost as if customers were a nuisance to them. There was also only 1 girl at the bar making up the drinks orders and doing so very slowly. On top of all of this, this branch seems to do a lot of business through online food delivery apps there was a constant stream of delivery drivers walking through the restaurant and standing around and hanging out next to the kitchen, scrolling on their phones which really spoils the ambience. The size of the kitchen and the number of chefs is too small to have all these takeaway orders being made as well as serving a full restaurant. The quality of the food and the service suffers terribly. I hope Wagamama management take note of this and work on a solution."
