Telefon: +442871361421
Adresse: 103 Strand Rd, Derry, United Kingdom
Stadt: Derry
Gerichte: 9
Bewertungen: 140
"I’ve genuinely thought long hard about this review as I’m an huge advocate for shopping local Romeo’s was my go to. However I’ve let too much slide of late from Romeo’s I’ve now decided to take my business elsewhere. On quite a few occasions the order has been wrong, items left out etc but I was willing to forgive (silly me). However the end was almost inevitable after a large order that was ridiculously late. The delivery driver did apologise I felt there was no point in shouting at them (not their fault) and I wasn’t in a position to follow up as I’d placed the order on behalf of others (it was my treat for visiting family). Hugely embarrassed as I’d bigged up Romeo’s as being best pizza in town. Final nail was when I ordered a kebab in the comments asked for the chips (hoagies) that had been left out of a number of previous orders. (30/4/24) A condescending female member of staff then rang me to explain that this wouldn’t be possible as she couldn’t order the chips off book! When I tried to explain she was having none of it wanted to know why I hadn’t complained previously? I replied that I wasn’t going to necessarily make a fuss over approx 12 chips. Apparently I should have and she informed me that had I done so my order would’ve been prioritised (aye, right) as she wasn’t able to rectify past mistakes. In a nutshell Romeo’s have lost a very (very)good, previously understanding, customer over a dozen chips, 12 bits of fried potatoes… pretty poor customer care."
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