Telefon: +441132533324
Adresse: 2A Church Street, LS27 8LY, Leeds, United Kingdom
Stadt: Leeds
Menü Gerichte: 7
Bewertungen: 4874
Webseite: https://www.facebook.com/ShakeLatteRoll
"Chose the hottest day of the year so far to pop in with my non-vegan friend for something refreshing and a bite to eat as I’ve been here for coffee but not food and was looking forward to trying it here. Wish I hadn’t bothered. Was busy-ish but plenty of space, I ordered a soya cappuccino, orange juice with ice and the vegan panini (cheese/toms/pesto) which comes with crisps and a little bit of salad. My non-vegan friend ordered the ham and cheese panini, with a milkshake. We paid separately at the till. Few minutes later, my coffee arrived, no sugar so I had to get up and ask for some. My friend’s milkshake arrived and for £3.50 it was tiny, a small glass with a straw in. Then the older lady in the kitchen came out to say they’ve got no vegan cheese. I said well what else do you have, she said nothing so have a look on the menu. Erm ok. I was struggling to find anything so she stood there while I tried to find an alternative. In the end I said do you have vegan sausage and I can have that on the panini instead. Didn’t go down well judging by her face but considering I’d just paid £11.50 for one small sarnie and a drink, I felt a bit annoyed to be honest. She agreed eventually. Our food came out together but the ham and cheese panini had no ham on, so my friend sent it back and mine was going cold waiting for hers to come out. It took ages. In the meantime I had no cutlery so had to get up again and ask for some. Eventually my friend’s food came out and was ok according to her but I’d eaten mine at this point and everything was just so disjointed service wise and just chaotic. Simple things like offering sugar and bringing cutlery shouldn’t be an ask, neither should getting the orders right. The fact they have very limited vegan options then don’t even have the ingredients is lame this day and age. Don’t get me wrong, the food tasted nice but my plate had non-vegan coleslaw on and it’s just not good enough. Didn’t feel comfortable at all having to keep asking for things and the whole palaver just left us keen to leave. They apologised and did say sorry but it’s just not worth the hassle of returning to try again to get better service and food so we won’t be going back. Shame really as the actual place is quite nice inside. Disappointing. 3/10"
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