Silver Palate - Speisekarte

Fantastic food, and lovely sitting out in the sunshine. Highly recommend the breakfast taco

A great experience! very nicely set up, spacious place. Great food . Service was excellent. Its Italian/greek style food. We all enjoyed it and this is on the list to return! Highly recommended.

Visited today. Ordered the chicken souvlaki it was absolutely delicious. Kitchen was accommodating as I didn't want the chios or rice so they increased the size of the salad. Service was slow we were there an hour before our food arrived. Food is consistently good. Will be back! Speisekarte ansehen

Nice food as always but totally different vibe than before. Looks like they have new management/owners and all new staff. No hello, introduction or asking how the food was, even from the manager. Staff looked anxious and in chaotic environment. Would be interesting to know what happened to the old team and when it changed hands..

We sat outside for brunch when visiting for my second time today. The food was top notch however I feel the service let the overall experience down. We waited some time to order our drinks, and when they arrived, both food and drinks came out at separate times. On top of this, I had to go inside to pay my bill after waiting 20 minutes. Overall, I would return and recommend, I just hope for slightly better service next time!

Awful customer service. When I went into the Silver Palate I didn’t receive one smile from one member of staff. When they came to take my order they just grunted at me and they seem to look down their nose at just about everyone in the restaurant. Annoyingly the food is delicious but the staff need some serious customer service training they are same in the deli as well. You’d expect them to be helpful and warm considering they want the custom but every member of staff is cold and unwelcoming unfortunately. Speisekarte ansehen

One of the best cafe options in Harpenden. The food is delicious, particularly the Rosti. I would love to see some more gluten free options in both the cafe and the deli and potentially more awareness about cross contamination but that doesn’t detract from the overall experience. I would say the staff members are all lovely but service could improve slightly in terms of attentiveness to customers and creating a relaxed environment but I think this partially caused by them being very busy so it’s understandable. Great option if you’re in the area

Sadly not a great experience today. It felt like they were trying to get us to leave music was turned up loud then, when we asked for it to be lowered, they put the aircon on so we were cold. When I mentioned to the waitress that it had been unpleasant, and why, there was just an "ok ' no apology or anything! The food was nice but I think , after many years of patronising the place, I will now be voting with my feet!! Thank you for your response to my review. I think you have just confirmed that my decision to vote with my feet is correct. I am astounded at your rudeness and your lack of customer service.

Owners need to sort this out. The review is regarding the deli only. I have visited multiple times for drinks and snacks on the go. The drinks are good. But my goodness the customer service is appalling. The staff there are so rude, they need training in customer service. Every time you go in, when you order you feel an inconvenience, they talk amongst themselves even when they are serving you especially when one is sat at the counter eating her lunch of breakfast. there is no eye contact. No friendly good morning or thank you. Just that’s £4.10. Really unprofessional. They don't even take care to remember your order. My partner goes in there multiple times a week and they never remember her... Speisekarte ansehen