Southwater Country Park Cafe

Been a couple of times this year. Last time last weekend. We’ve had coffees and ice cream. Staff were friendly. A little expensive but no more than you would expect at a park cafe type place. Toilets outside were clean

We were not very pleased with the service we received today. The staff lacked social skills and the prices for a tub of ice cream were extremely high. A single scoop cost £3. The restaurant is located in a beautiful park.

Myself and my partner went for a walk with the dog around the park and thought we would grab something to eat and drink, the food was okay if not expensive however that's to be expected in a park. The coustmer service was awful, no signs anywhere saying dogs aren't allowed, however sell dog ice cream, it would be good if they put a sign on the door. The ladies serving would rather be chatting to each other than being polite. Would we come again, probably not.

Had enjoyed a nice walk round the park and stopped off for a drink and a sweet bite to eat. Sadly the overall experience was one of substandard drinks and food. Could perhaps have slightly overlooked this given the current times but the cross and moody lady the younger lady was personable was very abrupt and came across as rude! Times are hard for everyone at the moment but after this experience I will not be returning anywhere soon much better places where to go where you are welcomed with a smile rather than a frown!

The park is a lovely place for families..walking and picnics. However the toilet facilities are disgusting. There are separate ladies facilities with showers and baby changing. They are filthy, in poor condition and the walls smeared with excrement. There are other porta cabin toilets that are shared by men and women. I was most concerned to see little girls going into the toilet blocks where adult males, complete strangers were also going. This needs investigating. With so many visitors surely better toilet facilities could be provided? Shame on those responsible

Although the food was delicious, it was disappointing that the customer service was terrible. Three girls were just standing and staring at me while I tried to figure out what I wanted without a menu. I asked for a panini that was advertised on the blackboard outside, but they no longer offered them. The restaurant needs to improve their signage and train their staff better. The place was not very clean or tidy. When I asked if dogs were allowed, I was shut down before I could even finish my sentence. Overall, they need to improve their staff training and offer a refund.

This little cafe is a gem! With a great view of the lake and outside seating, essential these days! I visit regularly with my husband for a walk round the lake followed by a coffee and homemade cake or a hot sausage roll, lots of good things on the menu.... and ice creams for children of all ages! Open all year its a must for a visit, there are interesting activities to watch on the lake kayaking, model yachts etc. while you enjoy the sun on the terrace of the cafe with a bite to eat. There is a play area in the park for the youngsters too and a pushchair accessible path. It's one of our favourite spots for a stroll, and a place to meet up with friends.

There were no facilities for hand sanitation or sanitation of the outside seating area and since there were 2 staff on no one came to check the hygiene of the outside area. On display were a very limited selection and the card display was there for tuna sandwich but was told there were none. The cappuccino coffee was only half full mostly froth and there was a tea bag in the cup at the bottom. They replaced the coffee and a complementary bag of shortcake but the cup again was only half full. The 3 orange juices were never served and after going back to enquire if the baguettes were ready we ate and left. The sandwiches were stale and baguettes were dry no butter. The staff were clearly under...

There is a lot of good and bad things to say about Southwater country park and their cafe.The park its self its very beautiful and is a nice walk there is a few things that need updating but on a whole its very pleasant, the children's play area gets a bit over Crowded but that is the case in every park there is beautiful swans on the lake and I think it would be a very relaxing place to visit in the summer Went to the cafe for a coffee and a bite and ot was my first and last visit.It was very busy inside no social distancing and only one sanitizer station.They had very loud music playing that made it very difficult to hear the lady taking our order There was 4 staff in there one seemed to b...