Telefon: (+44)1588638403
Adresse: United Kingdom, SY9 5BN, Shropshire
Stadt: Shropshire
Menü Gerichte: 3
Bewertungen: 2653
Webseite: http://thecastlehotelbishopscastle.co.uk
"The Castle is our usual go to for a special summer meal on a hot summer evening. So we looked at the forecast for last Saturday which was glorious and booked a table for 3 on the deck, to celebrate my retirement. We took drinks up to our table and ordered. Whilst my daughter and husband were impressed with their starters, I ordered the Caprese salad. which consisted of probably one medium sized tomato and half a ball of Mozzarella with a dressing, for £8.25! Our main courses arrived Lamb rump for my husband and 2 Bouillabaisse for myself and my daughter, all were beautiful although we did find it funny when ordering it that the waitress had no idea what we wanted and said ‘oooh you mean the fish stew’. We had visited the castle at the end of May on a similar balmy evening and had raved about the desserts, after waiting for over 40 minutes for a waitress to come to clear our plates, we were ignored by two different girls clearing glasses then when another came to clear our plates she picked them up and started to walk off, I stopped her and asked for the dessert menu, she grunted under her breath and then went away to whisper to a colleague. 5 minutes later she returned to inform us the kitchen had closed, I explained they had kept us waiting for over 40 minutes so this was not our problem. She did not apologise. We left immediately, my husband expressed our disappointment and was told our comments would be passed on. Why oh why did the numerous waitresses/glass collectors not just mention when clearing our table that the kitchen closed and we would need to order then. The problem appeared to be caused by uninformed staff who lack communication skills. We were planning to visit again in July with friends for a birthday celebration but this is now not happening, we have also stayed at Pen y Dyffrn to celebrate a 90th birthday and 30th wedding anniversary but would think twice now. With so many hotels, restaurants and pubs struggling or clising down I would expect excellent customer service to be priority at the current time."
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