Telefon: +441335343183
Adresse: Town End Lane, Staffordshire Moorlands, United Kingdom
Stadt: Staffordshire Moorlands
Gerichte: 6
Bewertungen: 970
"We were booked in for 3 nights via Alton Towers website, we stayed 1 then checked out it's a disgrace. It looked nice when we arrived at 8.30pm but we hade been up at 5am to drive 4 hours then spent the day in Alton Towers so were exhausted. We didn't take up the offer to eat in the restaurant as looking at the menu it was very expensive for what was on offer. The windows had been open when we arrived in our chalet but we shut them to block out the outside noise (early morning we were woken by sound of lorries going past) , we should have left them open. When we woke the next morning I was in pain coughing, the room smelt very damp, musty mouldy which had gotten into my lungs whilst I was asleep. The bed was so hard small both me my husband ached. The pillows that were all plump lovely when we arrived had turned into wafer thin slices of covered beads I've seen pancakes that were not as flat as these pillows. The kids bunk beds had lovely white covers on, but when you popped the buttons the corners of the duvets were yellow brown looked like they had never been washed. When we went into the bathroom to use the shower there was mould on the shower wall which no one had bothered to wipe off, the seal on the glass shower screen was covered in red mould needed replacing. The bath also had several cracks in it. Between the bathroom bedroom was a very large wet patch which the receptionist tried to say there knew nothing about it would get housekeeping to look into it housekeeping were the same 2 young girls who were in the restaurant serving breakfast.Breakfast was a pathetic buffet of a few small boxes of cereal, some cupcakes that tastes like they had dumped a spoonful of lard on top croissants or £5 extra if you wanted hot food we had booked as a B B so the offering for breakfast was very poor. My husband had a cooked breakfast, he only ate it because we had paid for it it was that bad. The waitress was very pushy trying to get us to order 4 cooked breakfasts which really should have been included as a B B.The same 2 girls in the restaurant were also housekeeping, we saw them go into the room opposite who had checked out. They were not in there more then 20 minutes, had no clean towels or clean bedding with them!!!I contacted Alton Towers who booked us into a basic room at Splash Landings hotel which was a luxury compared to this place. When I went to reception to pay for the breakfast inform them we were checking out the lady tried to say they had different beds in other rooms we could try but unfortunately missed the point about how bad their cleanliness is that if our room isn't cleaned properly I can only assume all the rooms are the same as the same people are cleaning them all. Her face didn't look very happy her attitude turned rather rude, can only assume she didn't like beening told the truth about her shabby chalets we stayed in room 2Yes it is 15 minutes drive from Alton Towers but that is really the only thing going for it"
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