Telefon: +441787827220
Adresse: 8 Bridge Street, Braintree, United Kingdom
Stadt: Braintree
Gerichte: 5
Bewertungen: 930
"Absolutely appalling treatment of my family today. We visited the tearooms with our friends (4 adults) and our children. On arrival we asked to sit outside as we had a lot of children with us to which we were told as it was raining the outside undercover area was not in use. Fine, we set up in the corner out of everyone’s way as much as possible. We tried to order lunch for all the children and ourselves but were told it would be ten minutes until the lunch menu started and a further 15 minutes wait until the kitchen was ready to start preparing lunch food. Fine, we all ordered drinks and cakes to tide us over until lunchtime. We gave the children some of our own snacks that we had brought with us for them to eat whilst we were waiting. The issues started when the extremely rude staff told us that the babies were making too much mess with their snacks and that we shouldn’t be eating our own food in the premises. I explained that we had all ordered food and drinks and even extra cakes whilst we were waiting and that we would clean up any mess. This was not good enough. I explained we would clean up any mess and the waitress told me ‘well we will see’ she also stated that ‘this is a high class cafe’ indicating that this many children were not welcome. (Let’s not mention the 4 barking dogs that were clearly allowed here, but not us). All of our children were sat on their chairs behaving and not being loud at all. She told me that she ‘gets paid minimum wage and doesn’t need to deal with us’. We gave our food and drinks back without touching them and left. I have never in my life been treated so badly and rudely by clearly unorganised and struggling stuff at at a mediocre, overpriced cafe. Don’t offer a children’s menu and have high chairs for children if you are worried about babies and children dropping food on the floor!"
Speisekarte - 5 Optionen
Alle Preise sind Schätzungen.
Käsekuchen
Cremiger Käsekuchen mit knuspriger Kruste und frischem Fruchtbelag.
Eier Benedikt
Gelegtes Ei auf einem englischen Muffin mit Schinken und Sauce Hollandaise.
Rentaghost72
Perfect English breakfast,quality food cooked excellently,with a lovely garden and interior, would highly recommend.
Adresse
Bewertungen
Trail822680
Lovely tea rooms had nice coffee and the cake was delicious. Dog friendly. Pity the kitchen had run out of food but will definitely visit again.
Suzanne
Gorgeous tea room. Really enjoyed it. Friendly staff, lovely food and cakes that looked divine! Was full so took a slice of the Millionaire’s cake home!! Will definitely visit again.
Judi
Sat down and ordered. Food good but before finished drinks told that they were shutting straight away. No chance to order cake or another drink. Never told us that when ordered otherwise would have gone somewhere else. No wonder so quiet if that’s how customers treated
Liz
A lovely friendly tearoom. Very welcoming! Staff were helpful and nothing was too much trouble. The food that we ordered came out quickly, it was hot and very tasty. There was an amazing selection of cakes to choose from. As we were so full from lunch, we took some slices home to enjoy later. I would recommend this lovely venue.
Jmmdpmcjjm2011
We had a horrible time here, its completely gone downhill, lost the lovely family atmosphere, service was horrendous, told they were too busy (half empty at the time) with bookings to accommodate us, squeezed us in in the end, place looked dirty, grumpy staff member serving, didn't know much about their own products, service slow and staggered. Much nicer places about. A real shame
EmmieJM
My husband and I went here for breakfast and it was by far the worst breakfast I have ever had paid for. Microwaved scrambled egg, poorly poached snotty egg, cheap bread not as the menu advertised (I thought I was getting sourdough and got basic sliced white! and awful presentation. It did not taste good! Such a shame as this used to be a nice tea room that had a strong consistent product!
MoodyMare92
Have eaten here in the past, the food quality is great but service slow. Some staff aren’t particularly friendly. Last time I visited with a friend, we arrived and it was shut (we didn’t realise it was closed on Mondays as Facebook said it would be open from 10am . My friend asked if they were open, a staff remember replied ‘nope not on Mondays’. My friend asked ‘oh that’s a shame we didn’t realise, I don’t suppose there is anywhere local you would recommend?’ (Whilst we are both trying to keep our toddlers from running around and making a mess! she replied ‘no idea!’ And walked off.
staying
Went here for just a drink and food after a week. All tables were booked which was understandable but the entire time no one was seated which I found pretty strange but I get it. I have worked in hospitality myself and l understand how hard and stressful it can be but that doesn’t excuse how rude and passive aggressive the staff member serving us was, and a lot of people had agreed. She was on till making drinks she has red hair, and I can’t lie our family is very indesivive, but she kept sighing and being relucutant to serve us. Although there was one girl who seemed to be doing everything, she had brown hair and looked around 18-19, she was amazing and sweet. She spoke so nicely, whereas t...
Aimee
Absolutely appalling treatment of my family today. We visited the tearooms with our friends (4 adults) and our children. On arrival we asked to sit outside as we had a lot of children with us to which we were told as it was raining the outside undercover area was not in use. Fine, we set up in the corner out of everyone’s way as much as possible. We tried to order lunch for all the children and ourselves but were told it would be ten minutes until the lunch menu started and a further 15 minutes wait until the kitchen was ready to start preparing lunch food. Fine, we all ordered drinks and cakes to tide us over until lunchtime. We gave the children some of our own snacks that we had brought w...
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