Telefon: +441889586831,+441889585222,+441889586205
Adresse: 29 Horse Fair, Cannock Chase, United Kingdom
Stadt: Cannock Chase
Gerichte: 5
Bewertungen: 1642
"I 've always been a big lover of Flames ' pizza we 've been having them on average, three times a month for the last nine years. I 've seen poor reviews and been told bad things, but we 'd personally never had problems, always found the staff polite and the food good. The love affair has ended. Last week we ordered a pizza (half and half as i 'm vegetarian) and a pot of dip. It was delivered in well under half an hour for £10.10 cooked to perfection. Less than a week later, last night we rang up and placed an identical order. Initially we were told I 'm not sure if we do half and half anymore. Eventually we were told they did. But they didn 't offer the Hot Vegetarian anymore. Instead, they offer the Vegetarian Hot which I kid you not has identical contents. Fine. Do you still do the Hot Shot? Yes. The phone call took over five minutes. It 's never taken longer than a minute before. Right at the end of the phone call she went silent for a good thirty seconds before telling us £12.80 and putting the phone down. So, in the space of less than a week it 's gone up £2.70. I decided to query this with the delivery driver. Fifty six minutes later, just as I was about to ring up and say we didn 't want it any more, I 'd go down the chippy instead, it arrived, best described as tepid. I asked how much it was because I couldn 't believe they 'd got the price right on the phone and the guy said new money, new menu. He worked it out to £11.60, which I paid. Opened the pizza up to find my own half, identical if a little on the lukewarm side and the husband 's supposedly unchanged Hot Shot half surprisingly lacking in meat. I could see what looked like flecks of mince beef on there, but last week the Hot Shot was pepperoni. Very confused. Followed the link to the website they sent us on their text message only to find the menu completely unchanged so had I ordered online they would have had no choice but to charge me the original price and provide the original toppings. There is a trades description act issue, here. I won 't be ordering from Flames again, it seems the new management doesn 't have a clue what it 's doing and neither do the staff. The terms p*ss up and brewery come to mind. At one stage I had left a glowing review on Facebook this I deleted last night, whilst contending with the indigestion I 'd got out of pure annoyance."
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