Telefon: +441454281182
Adresse: Castle Street, South Gloucestershire, United Kingdom
Stadt: South Gloucestershire
Gerichte: 2
Bewertungen: 1173
"I want to start by saying I don't usually give reviews but... Myself and a friend booked Thornbury Castle afternoon tea £35 per head. Fairly costly but justifiable as the hotel surroundings are beautiful. The waitresses service was good. The cakes scones were delicious the tea selection was varied. However, we were very disappointed when served sandwiches which were not quite as fresh as one would expect. After a polite word with our waitress, they were replaced and we were informed chef had ‘just made them for us’. I'm afraid this was clearly not the case as they were still quite dry on one side cold which suggested Chef had not ‘just made them’ and they were from the original batch which was stored in the fridge. When this was pointed out, our waitress explained the bread is stored in the fridge. She then spoke to chef who said the sandwiches were ok. I've had several stays at this beautiful hotel, been for afternoon tea multiple times, had many family meals there including my 50 birthday lunch and I've never had reason to complain but I'm afraid someone needs to have a word with Chef as it is NOT ok to serve bread which has started to dry out. As my friend pointed out, Chef was not eating the sandwiches, we were they certainly were not fresh. Our bill came to £77 £7 was an added service charge which, under the circumstances, I felt needed to be deducted."
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