Telefon: +441935507828
Adresse: 6A Union Street, South Somerset, United Kingdom
Stadt: South Somerset
Menü Gerichte: 2
Bewertungen: 2238
Webseite: http://www.unionstreetbrasserie.co.uk/
"Today I held a baby shower cream tea at Union street for my friend, we held it at US because of our long standing relationship with our family. We felt is was a trustworthy and reliable place that would give the best possible experience to our soon to be baby mumma. Unfortunately this hasn’t turned out to be the case. I spoke with you/your staff 4 times prior to today regarding all of the arrangements and at no point was I told of any cancellation policy or terms of use of your services nor did I sign anything. I called up on the day when I was informed that 3 of the 20 people who had RSVP to the event could no longer attend. At that point I was thanked for letting US know and that was that. I did this out of common courtesy. Everyone paid for themselves as they left and the Mum to be was the last to leave (understandably as she was thanking everyone for coming) when she went to pay for her cream tea she was also charged for the 3 cream tea’s that we informed you were no longer needed earlier on in the day. I have tried to talk to the manager with regards to the situation and have not been met with the customer service that my family is used to and would expect from such an establishment. We are all extremely shocked by the situation and cannot get out heads around it. If you had previously informed us of the t&c’s we would understand and you/your staff had plenty of opportunity to let me know that i would still need to pay for the cream tea’s in which case I would have gladly done so and asked for them to be boxed up ready for us to take home. If we were having to still pay for the 3 that were no longer coming, why did we not have them at our table for us to enjoy? Or given to us as we left to take for the 3 guests that couldn't come seeing as it was already made up? As I was told by the manager that this food had already been made up, hence having to pay £113 extra! I am saddened that this has happened as we have never experienced anything like this at US before. Having spoken to the manager I was made to feel like this is my fault as I didn't give 24 hour notice and never received an apology for the lack of communication and vital information missed from the staff at US, and this negligence from the staff has cost us £113, which would have been avoided if staff had made me aware of their 24 hour rule. We were having a lovely time until this happened and it's put a real dampener on my friends special day. This would have been a completely different review if this situation was handled better."
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Fluffige Omelette, gefüllt mit Käse, Schinken und frischen Kräutern, serviert mit einer Beilage aus gemischtem grünem Salat.
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Ann
Lovely to have a great place to eat in yeovil at last see you soon x
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Bewertungen
Linda
Staff are so super nice and friendly! Food excellent and the coffee is great
myrrh
Friends I have coffee mornings here every Friday...Great service lovely staff ..Food is great reasonably priced
Darren
A group of six friends met for lunch, everything was excellent. The coronation chicken flatbread was really yummy. Speisekarte ansehen
Andrew
The food was good and the staff were pleasant. The prices weren't too bad either. Will be going back for another visit in the near future.
Katie
The food was really well presented and very tasty. Great for a celebration The staff couldn't be more helpful. Lots of space for any size gathering.
Passport02471478343
I have never visited before and was not disappointed. Lovely venue, clean and tidy. Attentive service and the food was delightful. We both had breakfasts, 1 vegetarian and 1 normal. Great presentation, tasty and hot. Will be coming back!! Speisekarte ansehen
Maria
Very nice place, delicious food and wide choice. Empty room because I went at 3pm, but they confined me to eating on a sofa (I was the only customer present but I hadn't booked, so they didn't know where to sit me). Honestly incomprehensible, uncomfortable place.
Daisy
Second time visiting. The first time was a really positive experience where we both had lovely food, however the same can’t be said this time. Once we were seated, our drinks order was taken and then we waited 30 mins for our food order to be taken. When our food order was taken, we ordered a second round of drinks which were never brought to us. The food arrived and the eggs were slimy and undercooked and the ‘muffins’ my food was served on were just burger buns which was disappointing.
706bethanyf
Today I held a baby shower cream tea at Union street for my friend, we held it at US because of our long standing relationship with our family. We felt is was a trustworthy and reliable place that would give the best possible experience to our soon to be baby mumma. Unfortunately this hasn’t turned out to be the case. I spoke with you/your staff 4 times prior to today regarding all of the arrangements and at no point was I told of any cancellation policy or terms of use of your services nor did I sign anything. I called up on the day when I was informed that 3 of the 20 people who had RSVP to the event could no longer attend. At that point I was thanked for letting US know and that was that.... Speisekarte ansehen
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