"Disappointed, arrived at 7.25, too late for early bird, excuse given of till not allowing the earlier pricing at this later time, finishes at 7.30, ordered, waited 45 minutes for steak, pasta and fish main course, no service in between, 30 minutes in we asked a member of staff about our order, waitress told us it took 28/29 minutes to process order so this was about right?, honestly?, and staff were down by 30 , waited another 10 minutes, now 40 minutes in, kids pasta came, another 5 minutes until our main courses arrived, no service, no apology, just waiting, we were so hungry at this stage we were happy to get anything. We were right beside the bar/toilet where all the staff congregated, we continued to have no attention before or after food, having to ask for bill. The main waitress who had a really strong smell of smoke was no where to be seen after the kids pasta was served. Food ok, portions small, service terrible. First time I haven’t left a tip for years. Will go back to Neil’s Hill. Yes, they did give kids two soft drinks on the house for their wait!."
