"We recently emailed the Dev with our concerns (as below) and have no response!!! We have been quite regular visitors for almost 3 years now and have always enjoyed our visits, as have our two golden retrievers and have generally been made most welcome. Our regular visit would normally entail an afternoon drink and meal from the lunchtime menu, but have also made many evening visits with friends and family. A sequence of events over a period of time have culminated in our reluctant decision to seek out and take our business to a different establishment. 1. Our regular daytime visit consisted of arriving mid afternoon for drinks and a lunchtime (smaller) meal in the bar area. However, the deadline for ordering was changed from 4.00 to 2.30 which was not great for our routines and ultimately reduced the number of visits we could make. We challenged the decision with a senior member of staff who told us it was made so the chef(s) could have a 'bit of a rest '. What 's inconsistent is that main meals are available all day??? So, if we wanted to do our afternoon visit; arrival after 2.30 not acceptable, but if we did arrive after 2.30 and ordered a larger meal from the main menu the chef would somehow find the energy!! 2. The lunchtime menu changed and sausages mash (one of our regular choices) was removed, disappointing!! We queried this with a senior member of staff and were told if we asked for the sausage and mash as was on the lunchtime menu, we could have it....and have done so on occasions since, great. Today we planned a visit and were really looking forward to sausage and mash, when we tried to order them we were told it was not possible because it was on the main menu and if we wanted them the only way we could have them was to order from the main menu at main menu prices portions. 3. Recently, we arrived at 2.31 and were told it was too late to order from the lunchtime menu, not great, in fact, disappointed is a very weak description of how we felt that day. Now disillusioned but positive in our drive to find another Dev which we have now done, silly on their part because we 've spent some £1000 's there in the past, their loss."
