Bury
The Lock Keeper

The Lock Keeper

Pilkington Way, Bury, United Kingdom

Cafés • Seafood • European • Vegetarian


"We..booked a table..arrived on time ..was seated.. looked at the very sticky menus...(There where notices everywhere informing us the place was closing 7th May ..for a Refurb. We tried to order on the QR code stuck to the end of the table...and it came up with the lockeepers page then asked for you to pay £3 to varyfy the payment i had all ready put in my bank details to pay...then it took us to another page and we couldn't go any further... on asking the landlord..he said that wasn't the right page he didn't know how it had happened. not even looking at the QR Code on the table... We ordered food at the bar 2 chicken sizzlers and a fish and chips. food arrived hot ..and very minimalist compared to the pictures...when asking a member of staff they said that's the normal portion..I had two small pieces of sprouting broccoli not even half a pepper and a quarter of a onion...bothe portions where the same..with a piece of chicken out of a multi bag from farm foods ..very dry and crispy around the edges...the chips with the fish chips had been double dipped in the fryer for the colour on them.. all together..never coming back..and won't enter one of these pubs again. Oh and the QR code is a company advertising there gaming company charge you £3 and the £27.99 every fortnight if you don't cancel it withing the first 24 hours..thankfully we started looking into it as soon as we got home..because we didn't want to be robbed again for the second time in the same night..."

The Hub Tea Rooms

The Hub Tea Rooms

13 Brandlesholme Road, BL8 4DS, Bury, United Kingdom

Tea • Lunch • Brunch • British


"I visited the hub this week with friends following a baby class. Some of my friends had previously visited and had told us about a poor experience with a member of staff who made them feel unwelcome and an inconvenience due to bringing their prams inside. Unfortunately, the same thing happened to us on entrance. We were immediately made to feel unwelcome by one particular member of staff who seemed alarmed that we had 3 prams and stated multiple times that it 's not an ideal place for prams. She also asked if my pram could be left outside which I politely declined as the area is not covered and rain was due soon. It would have also meant me having to constantly keep my eye on the pram outside. It 's important to say that there were several spare tables free inside, we were seated in the corner as you enter and there was enough space for the 3 prams, 3 adults, 3 babies and a high chair at the table as well. The member of staff came across very flustered in trying to 'fit us in with all the prams ' which led my friend to suggest we get a take away instead. We decided to stay but sadly will not be returning based on this experience. Whilst the coffee and cakes were nice, our visit was completely dampened by how we were treated. Having worked in cafes myself, I know how important customer service is. There are daily baby classes happening just up the road so the hub is a prime spot for mums to grab a coffee or lunch after class. Yes prams take up space but they can also be collapased or pushed next to one and other quite easily. Or if space is genuinely a concern for you, you could have a friendly and polite conversation about this. I 'd suggest you review how this member of staff speaks to mums or you may continue to lose customers."

Irwells Bistro

Irwells Bistro

Radcliffe Rd, Bury, United Kingdom

Food • Steak • Breakfast • Establishment


"I went into Irwells with my friend, her baby and two dogs today. We walked in and walked straight back out due to the vile attitude of the old blonde lady. When we went in, no instruction was given to us, and we walked past two staff who didn’t acknowledge us, or tell us what was required from us. They then proceeded to tell us that we needed to go back to a table near the entrance. The cafe is small and cramped and considering we had a large pram, no attempt was made to give us any help. The dog (yes very wrongly) jumped up at a lady to greet her and the old blonde lady proceeded to humiliate us in front of the whole cafe telling us to, “get control over the dogs”. My friends works directly with dogs for a living, she has complete control over the dogs. But when we’re left on our own to reverse with NO help from staff, yes we can’t keep an eye on them at the same time. We told the dog instantly, we do not condone the behaviour. But we also would’ve appreciated a little more understanding. When we sat down, another member of staff proceeds to embarrass us further by telling me the pram can’t be there. But the previous rude lady told us to?? By that point we didn’t even want to be there and left. As we were doing so, she then sl*gs up off to another customer!!! Absolutely shocking customer service and attitude to two young women. Would absolutely not return to this cafe with diabolical service and zero compassion for their customers."

Js

Js

7-9 Kings Road, M25 0BD, Bury, United Kingdom

Soup • Steak • Kosher • Chicken


"This place had a makeover a year or so ago, following a fire, and it looks only slightly different now. I’m not sure that the changes are for the better, as the benches and chairs make it look more like a cafe (as opposed to a restaurant) now. The menu has also changed quite a bit it’s more restricted now, and it has more of a Middle eastern feel than a traditional kosher feel. In other respects, though, it’s still the same: you still get service that floats between unfussy (on the edge of surly) and helpful, and the waitresses were particularly good at advising my son on the kids’ portions and helping him to decide whether to order from the kids’ menu or from the adults’ (and offering to adapt the latter to suit him). The best bit, as ever, was the food, with large portions as usual: good, hot chicken soup (although a bit too salty), and good teriyaki chicken (with the customary excellent chips); the lamb was good too (a huge portion), and my son was very happy with both his burger and his hot dog. The desserts were a bit disappointing, with the description of the chocolate explosion somewhat over selling the rich, distinctly unchocolately product that arrived. The least impressive bit was that there wasn’t a lock on the gents’ loo with only one male loo facility (no urinals), it really isn’t good enough to expect occupants to sit (or stand) there knowing that some unwitting other customer might walk in at any time. This restaurant of course corners the market, but it wouldn’t take much to convert it from being a decent place to a very good place. As it is, there’s a just a bit too much of taking the clientele for granted for me to be truly evangelical about it."