Coventry
Coombe Abbey Garden Room

Coombe Abbey Garden Room

Brinklow RoadBinley, CV3 2AB, Coventry, United Kingdom

Steak • Vegan • British • Vegetarian


"Lovely afternoon tea, but unfortunately the restaurant staff let the experience down. On arrival we checked in at the hotel reception at 2.50pm and produced a Virgin Experience Days voucher. The receptionist suggested that we go and check into the restaurant and she assured me that she would bring us the printed voucher to us. I also enquired if we could have the knight 's afternoon tea with the voucher that we had and would it cost any more, as it appears on your menu saying it would be £3 extra each. The receptionist confirmed that there would be no extra charge. On entering the restaurant an middle aged Eastern European lady took our order and stated that we would have to forfeit an extra charge. I explained to her that the receptionist said there was no extra charge. She made a comment The reception don 't know what they are talking about. This was the first point of being made to feel uncomfortable. By the end of our afternoon tea, the receptionist had not brought our voucher to us as we were originally advised that she would do so. Myself and my husband got up to leave to collect the voucher from the reception and a young waitress came after us saying My colleague said that you need to come back and pay. I advised her that I was going to reception to get the print out that I was awaiting and enquire as to why I had been miss informed about the charges. While waiting at the reception. The original receptionist had finished her shift. I spoke to another receptionist who said that no voucher had been sent. I checked my email sent box and it had been sent. While at the reception the older lady from the restaurant came after us saying the we had to pay an extra cost. There were several other people at the reception at this point and I felt so humiliated with her behaviour towards me. It was as if she thought that we were going to run out without sorting things out. The receptionist waiverd the charges. To be quite honest the whole experience at Coombe Abbey was extremely disappointing. After the experience I sent an email to the hotel manager on the Mon evening. By Wednesday, still no had any acknowledgement of my complaint so I called the hotel. Was advised that the manager had just returned from his annual leave, but was assured that someone would be in contact with me that day. This did not happen, so I called the hotel again on the Thursday got to speak to the manager who really didn 't seem to be bothered about the poor service that we received. Blamed the problem on the Virgin voucher system and offered us a free glass of prosseco the next time we were there. REALLY!! what a waste of time trying to get things sorted and a waste of money on the purchase of the voucher."

Bagel Brunch Coventry

Bagel Brunch Coventry

37 Smithford Way, Coventry, CV11FY, CV1 1FY, United Kingdom

Pizza • Vegan • Coffee • European


"Discovered this place by accident and was not disappointed. A wonderful gem hidden away in the heart of the shopping district in Coventry city, opp West Orchids shopping centre. It is a family business, hence the attention to detail in service, quality of food and shop decor. Enchanting and relaxing. The ambience was just great and I love the Oriental/Middle Eastern vibe inside. This is not a greasy spoons cafe nor is it a pompous high-end restaurant. However, it is a place for great food and provides a place to unwind and retreat from the world outside. I came for a late lunch (a halal lamb wrap with chips) which was absolutely delicious. Knowing I was staying one night in Coventry and having checked the menu, I decided was going to return for the vegetarian breakfast the next day. Again, I was not disappointed. The ambience was great, food was fantastic and staff polite and welcoming. I would give Bagel Brunch 6 stars if I could. Can't praise it enough. I returned to Bagel Brunch yesterday and again, was not disappointed. The place was buzzing as expected. This time I ordered a chicken bagel and it was the best bagel I’ve had in a long time! The yoghurt and mint dressing with chicken, in a lightly toasted sesame bagel, were just the perfect combination. Staff are always polite. I hope this family business bounces back in leaps and bounds after Covid. They deserve to continue to do well."