"The food is good… but the food only arrives after asking multiple people multiple times what is happening, and even then it’s still a battle to get service!I sit writing review whilst waiting for my children’s desserts! The adults deserts came out half an hour ago, but we are still waiting for children’s ice cream and cups of f tea! We went out for a family meal, 4 adults and 2 children. We were asked if we wanted table service or to use the app. We opted for table service. The waitress came and took our order around 3:30pm. By 4:00 we still hadn’t received our drinks or meals. We asked the waitress, who rudely asked if we’d been to the bar to pay. We didn’t realise that was required, so went to the bar and paid. Drinks then arrived, but it took another half hour and asking staff twice where our food was.We finished our meals quickly, as we were starving by this point. I went to ask for a dessert menu, as we weren’t offered one, we then had to find a waitress to take the order. We asked for all desserts and 3 cups of tea to come out together. The adults desserts came out quickly, but the kids desserts and tea didn’t come out. We asked 3 members of staff where these were and they eventually came out, after we asked to see the manager, almost 40 minutes after the adults had finished. From the moment arrived it felt like we were chasing up everything. Nobody came to check out meals were ok, or offer more drinks etc. The food was actually quite good however we were so hungry that anything would have tasted good. The only food I didn’t think was very good was the chocolate brownie which was like a large slab of chocolate sponge cake, and not brownie like at all. We won’t be coming back for a while 2.5 hours to be served 2 courses is not acceptable!"
