"My friends and I came to stay here the past weekend, and stupidly I glanced at the overall rating and didn 't read any reviews and thought it would be fine. How wrong we were! On first impressions the rooms (we had 3 look lovely, and well appointed. However, then you get into it! I think between the 3 of us we could have made one room that would have been suitable. Problems included: A broken shower, lights out in the rooms, blinds that could not be opened, windows that don 't fit (so the noise is awful , dirty, uncomfortable beds, stained carpets, breakfast items unavailable, hairdryers dangerously broken, no cafetiere despite being given fresh coffee, but worst of all, NO hot water AT ALL . When we flagged this, we were told 'it 's an old building so these things happen '. Looking at the reviews, this is a regular occurrence and completely unacceptable. We were due to stay 2 nights, but after getting little sleep the first night, and going elsewhere for a coffee to contemplate, we decided to request a refund and book in somewhere else. We were told by the girl behind the bar that she didn 't know how to do that but would speak to her manager and no problem, we 'd get a refund for the second night given the state of the stay on the first. We commented that this was clearly a regular thing, as she was so quick to say no problem. I later on had a call from 'the manager ' to get feedback on our stay, who also confirmed that this was understandable and we would receive a refund....but that she would have to pass onto her manager. Finally, a THIRD manager rang to try to tell me that they had a cancellation policy, and I was not entitled to a refund I was not accepting this, and told her we had cut our losses on the first night, but that our stay was unacceptable and we were expecting 50% of the fee we had paid back. She conceded that this was fine, and would get her manager (how many levels?!?! to process. 4 days later, still no refund processed, and radio silence to my 2 emails to follow up, so I have opened a dispute with AMEX and come here to write this review."
