Guildford Guildford
Turtle Bay

Turtle Bay

United Kingdom, GU1 4AA, Guildford

Steak • Vegan • Jamaican • Caribbean


"So myself and my boyfriend visited your Guildford branch for bottomless brunch on the 12/09/23 and I must say the service was absolutely appalling our booking was at 17:00 where we were seated on time however we didn’t get asked about wanting our first drink until about 15 minutes into our 2 hour time slot and then still did not receive our cocktails for another 15 minutes so wasting 30 minutes of our time we had only been given 1 cocktail! There was only between 8-10 tables that had people seated at in the restaurant in the time we were there; we also had to go up to the bar and grab our own drinks because we could see them sitting there and had been for around 5 minutes whilst the servers stood around chatting! As well as this the last cocktail we received was very warm and not even drinkable and within the 2 hour time slot we only managed to have 5 cocktails which means with two 4 one deal you have on meant it would have been cheaper not to do the bottomless brunch. We then asked for the bill which took 10/15 minutes to drop off and when looking over at the bill I had noticed that I had been charged for an item that we hadn’t even had, luckily we were refunded that money but after the shocking service we received it really was the cherry on top of the cake! I have been to your bottomless brunch many times over the last couple of years in Guildford and have always had absolutely amazing service but today has really put a damper on our experience at your restaurant and not sure if we will be returning any time soon!"

The Greyhound

The Greyhound

1 Ash Street, GU12 6LA, Guildford, United Kingdom

Pub • Steak • British • Vegetarian


"We ordered two meals from the meal deal. It took ages for the starter to arrive, we had to ask the waiter where it was. I had ordered hunters chicken for the main and when it came, I found it to be really salty, I thought it was the yellow/orange sause, so tried to avoid it, and realised that the red sauce was not BBQ sause, but a very runny (mainly tomato) bolognese sauce.So I complianed to the waitress, who then went ans spoke to our waiter, who told her that the chicken was alway with a bechamel sauce, but I could have more BBQ sauce if I wanted. I pointed to the menu that had no mention of bechamel sauce. Our original waiter came over and explained that they had a new menu and that the old menu had included bechamel and the kitchen were not aware of the menu change. He offered me a starter as compensation, I had already had a starter and did not want another. I ate the chips and onion rings, but the chicken was so awful, I left it. When I went to pay the bill, or original wait was no where to be found and we were left with a very nice young girl who had only been working there a week. She asked if we had been offered any compensation I said that we hadn't but felt we should have been, so she went to the kitchen to speak to our origninal waiter, who did not return with her, and she told us because it was part of the meal deal, that they could not remove any thing, and what we had would have been more expensive than removing the meal. So I ended up paying full price for a meal I did not eat! The customer service was terrible except for the new girl. The hunters chicken was not as described on the menu and unedible."