Luton
Villa Ada

Villa Ada

5 Guildford Street, Luton, United Kingdom

Steak • Seafood • European • Vegetarian


"For the main meals we ordered the Veal, Porcini mushroom risotto for two, Mixed seafood spaghetti and two Lasagne 's from the specials board. After a considerable time the waiter came back to the table and apologized that there were no Porcini mushrooms for the Risotto, after a brief discussion it was agreed that they would be replaced with normal mushrooms as a substitute (not ideal but our friends wanted to try the Risotto). The mains arrived and the Veal was enjoyed by one of our friends, the Risotto seemed to be o.k. too. The Seafood spaghetti contained tiny pieces of squid, octopus, a few small prawns and 4/5 mussels in shells. I attempted to eat the squid and octopus which were very chewy,I carried on trying a prawn and mussel which were also chewy. I can only assume that the seafood being so small, was overcooked making it inedible. I did not want to make a scene however paying good money for the food and feeling hungry raised the issue with the waiter. His response was that Octopus and Squid are chewy and this was acceptable. I then added that the rest of the fish was also the same. He then offered me an alternative dish so I asked for the Spaghetti bolognese knowing it would be a reliable dish which you surely can 't go wrong with. My wife and her friend were sitting playing with their plates of Lasagne and hardly ate any. I asked what was wrong to which they replied that it lacked flavour and meat which seemed to have been replaced with a large amount of peas instead. I stated that they should raise the issue with the waiter but they didn 't want to make a fuss and decided to just leave their meals. My Spaghetti bolognese arrived around 10 minutes later with a further apology from the waiter. Unfortunately my Spaghetti Bolognese wasn 't great as it tasted predominately of tomato sauce with no herbs or seasoning of any kind. The waiter came over to do a check back once half of our party had finished and saw the uneaten meal in front of me plus the two hardly eaten Lasagne 's, he asked if everything was o.k. I replied that I didn 't want to make a fuss however the Bolognese was awful and tasted like a cheap tomato sauce with no flavour. I also showed him the Lasagne 's and said that they were flavourless, lacked meat and were full of peas. His response was that the Lasagne had peas in it, then said he would raise our concerns with the Chef. Some minutes later the Chef came storming out of the kitchen and straight up to me and asked if I was Italian or English. I replied 'English ' and was met with a mouthful of loud abuse by the Chef in English and Italian. He would not let me get a word in and stated that I had called his Bolognese cheap tomato sauce and that he had been cooking for years and everyone loved his sauce. He the said a customer on the next table had the Bolognese and he loved it and that he would get the customer over to tell me how good it was. All the time he was still raising his voice at me embarrassing me in front of my friends. I then asked if he was the owner to which he replied no he was the chef. I asked that he lower his voice as I was trying to have a rational conversation with him and I said that he was embarrassing not only my friends and I, but was showing himself up. Nothing deterred the Chef from making a scene and he continued with his abuse, therefore I asked him to go away and leave us. I then stood up and apologised to the whole restaurant for them having to witness such an unbelievable situation, I was gobsmacked. The waiter then came over and cleared our plates and asked if we wanted to see the dessert menu, to which I replied no and asked for our bill. Unfortunately the uneaten meals were not removed from the bill and after three attempts at asking, we finally had them removed with no other form of compensation offered. By now we just wanted to leave so paid the bill and left with a final apology from the front of house team. I got the impression they were reluctant to take the meals off the bill as they would probably encounter a mouthful of abuse from Chef too. We will not return!"

The Smithfield

The Smithfield

Luton LU1 2YN, United Kingdom, LU2 9NE

Pub • Fish • British • Breakfast


"Food was fair, and to their credit came out fast. From order to delivery for a number one breakfast and scrambled eggs on toast was 8 minutes. The eggs were the blandest we have ever tasted. Apart from that everything was very poor. We stood at the wait to be seated for 5 minutes with a queue forming behind and staff looking at us from both sides of the bar. We then assumed the wait here to be seated sign was for lunch and dinner, as the restaurant was half empty. We got halfway to a table before we were accosted by one of the staff that had been looking at us from the bar and told us to go back and wait to be seated. The drinks, two coffees and two orange juices took 29 minutes to come out. The food was long gone by that point. This wasn 't an isolated incident that affected just us, as we heard at least 7 other tables complaining and questioning their whereabouts, and 1 having to cancel them, even though it was already paid, as they had to go and board. The two female staff that were waiting had poor customer service and just snapped back we are busy and short staff, however the gentleman was courteous and actually apologised unlike the others. Once we finally received the coffees we went to the sugar bowl, only to find used gum pressed into it. Not a good visit from start to finish and would not recommend. Edit: after posting my partner reminded me we also were not provided with cutlery, and it took three requests, spanning about 5 minutes, to get any, and that was only achieved when my partner walked over to a different waitress at the other side of the restaurant to ask."