Mid Sussex
The Woolpack

The Woolpack

West Street, RH15 8TS, Mid Sussex, United Kingdom

Pubs • Full • Steak • Seafood


"I went in with my family today for a Sunday roast really exited as I haven’t had one for a while and I was really surprised with the customer service as well as the food. From the moment we walked in after reserving a table and being told it was externally busy and wasn’t sure if we could be accommodated but we’re grateful to be squeezed in, the pub was nearly empty and we’re met with a member of staff who didn’t even acknowledge us, we said our names and the waitress said nothing but walked us to our table no smile or any contact, which was really weird. We sat down and she walked away. This happens through the whole experience and I noted it was the same with the rest of the staff on each table. Still really excited for my roast I had high expectations, but the food was bland and surprisingly not edible, I had the chicken and it was rock solid and couldn’t even cut into it, it was so dried out! The swede mash had seeds in it and just seemed fussy and ruined it.. all in all it seemed very over priced for what was received, add in terrible customer service and it was a shocking meal experience. I was going to speak to whom I assumed were the owners about how I felt but they seemed they were in the same attitude as the rest of the staff. Extremely unapproachable. I definitely won’t be eating there again and only writing this to suggest people avoid a terrible atmosphere while dining.."