"A Mix of Delightful Cuisine and Unfortunate Service I recently dined at your Thai restaurant with my parents and partner, and while the food was generally good, there are some aspects of the service that I hope you consider seriously. Starters: The calamari was fresh and crispy, although the platter for 2 felt a bit sparse with only two of each item. Mains: The steamed sea bass was exceptional. The green, red and massaman curries we sampled were good and packed quite a punch, especially the green curry. The fried rice and the late-delivered coconut rice were satisfactory, but what truly stood out was the sincere apology from the chef, who went out of his way to address the oversight. The ambiance of the restaurant was charming, seamlessly blending Thai-inspired decor with the rustic setting of an old English building. The gold bamboo-esque cutlery added a unique touch. However, the dining experience was marred by one particular staff member, presumably in a managerial role. His aggressive and hostile behaviour towards the staff was unsettling. While the wait staff were friendly and professional, this individual's conduct overshadowed the positive aspects of our visit. His actions, including snatching plates out of their hands and hissing at them, created an uncomfortable atmosphere for both patrons and staff. Constructively, I urge a thorough review of this staff member's behaviour, as it significantly impacted an otherwise decent dining experience. Encouraging and supporting the team, rather than undermining them, would undoubtedly contribute to a more enjoyable and harmonious dining atmosphere. In conclusion, we enjoyed the culinary offerings of your establishment, and the sea bass alone is worthy of a return visit. However, addressing the issues with the aggressive staff member is crucial for sustaining a positive reputation and ensuring a pleasant dining experience for all patrons."
