"There is no alternative to dairy on their starters, as apparently all their food is pre prepared.... Their goats cheese is apparently cheaper than their bacon..... A swap goes against their allergen policy.... And it would be creating a new menu.... at least this was the four different excuses I was given as to why they could not accommodate my allergy that they so neatly have cards printed for..... Swapping butter for olive oil in the spinach side is fine though Well at least that's what they told me this time round... Last time however nothing was two much trouble.... But then the head chef wasn't in, so clearly whoever was offering great customer service on that previous occasion was obviously breaking the rules. Shame as Christian the waiter was consistently good on both occasions and the food was nice the first time. This time didn't get to eat, whilst waiting for the many stages of in situ complaint restaurant manager, hotel manager etc (hence the many different excuses) I was then pressured into we only have one of the dishes I wanted left (Still early evening) I can only assume in an effort to shut me up. If I wanted to eat at a pre proportioned restaurant where every meal carefully matches the till, I would have gone to a Harvester. And had more choice.... Meat and salad are never a problem there at least. Oh and to add insult to injury, a complaint online after the fact takes two week for the same manager, Shauna I believe, to eventually respond to say sorry you were disappointed and we do not recall not being able to swap the spinach, well that as I said above is because you can make swaps but only if your head chef feels like allowing a customer to create a suitable alternative dish. Next time please actually read my written complaint. Pretty sure their website states a quicker response required, and Marco must be so proud of the extended attention to detail. This restaurant plays on a good chefs name and decent view it seems. But if you have allergies or food requirements so many better places to eat. Disappointing"
