Shropshire
The Boat House

The Boat House

Mereside, Ellesmere, SY12 0PA, Shropshire, United Kingdom

Soup • Coffee • Cheese • Salads


"I recently visited for breakfast with a friend. Having ordered our drinks and food it quickly became clear our choice to sit outside was an unwise one due to the number of wasps. We therefore picked up our order and asked a young waitress if we could sit inside due to the issue. She smiled and said of course, please sit where you would like. As the centre room was quite full with only larger tables left we walked into the room on the right to find a smaller table. We sat down and started our much awaited breakfast. Unfortunately, just after settling an older waitress walked in and very abruptly asked where we had come from and why we were sitting there. I explained that we had been outside, but due to the wasps we had come in, we had spoken to a member of staff and been told to sit wherever. The older waitress quickly snapped back at me that we had not been told that and that there was a function in that room later so we needed to move. I explained that it was fine for us to move, but there wasn’t any need to speak to us in such a rude tone. The waitress again snapped back, stating she was not being rude and we shouldn’t have been there and we needed to move. At this point I advised that actually I would rather leave if we were going to be spoken to in such a way, to which the lady just turned and walked away from us. As we were leaving I did speak to the lady behind the bar and said that we were sorry we had left our food and were leaving but unfortunately we weren’t prepared to be spoken to in such a rude way. The same waitress then stepped in again and said she hadn’t been rude to us to which my friend said ‘I’m sorry but you really were’. Clearly this waitress thinks this is a suitable way to speak to customers. Our visit was completely spoilt and not wishing to be insulted any further we left. I have never before been left so astounded and disappointed to the point of leaving a venue before I had barely started the meal I had paid for. We won't be returning or recommending them. I subsequently sent two emails to the manager advising of our awful experience, both emails have gone unanswered. Its clear customer satisfaction is not high on their list of priorities."

Momo's The Noodle

Momo's The Noodle

19 Abbey Foregate, Shropshire, United Kingdom

Soup • Ramen • Mexican • Chicken


"We left without eating our food. We had to sit in the main restaurant area as the Momo area wasn’t open not a problem at all and actually the atmosphere is lovely. The only bad thing was the music choice, it didn’t match the environment or ambiance at all. I think they were playing pop or something similar when really they should have chosen something that matched the restaurant. I was disappointed in the menu, it was a very small limited menu. I love ramen I have travelled the world tasting different ramen’s and this is by far the worst. First of all they didn’t have the protein advertised on the menu (can’t remember what it is now) and they offered me salmon instead which I wasn’t a fan of since I like traditional ramen. This was the first red sign for me. I asked them is that the only option, they said they can do chicken. Perfect. When the food arrives I was so disappointed. It was like an English pub take on ramen. If you know what I mean by that then you understand that the ramen was poor quality with little taste. I asked for chicken and the waitress informed me that they could do the ramen with chicken nuggets. Chicken nuggets!! I was literally in disbelief, what Japanese cuisine restaurant offers chicken nuggets with ramen. I said no to that, then the waitress went to talk to the chefs. She came back and said they can do roast chicken. I was quite apprehensive but said okay. It was SO tender and chewy I couldn’t eat it. With each mouthful I was regretting eating at all so I decided to not eat it and asked for it to be taken off the bill. My mother ordered a burger (not the Momo menu) and the beef was so dry she didn’t eat it. And my sister ordered a rice and chicken dish, which again seemed like an English take on the Japanese cuisine. They just poured so much sauce over her rice that it was all gooey and horrible to eat. She also didn’t eat her meal. We left leaving three means uneaten and went to a different Japanese place in Shrewsbury."